Support Desk Manager
San Francisco, CA · On-site
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Support Desk Manager
San Francisco, CA · On-site
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Support Desk Manager
San Francisco, CA · On-site
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Support Desk Manager
San Francisco, CA · On-site
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
IT Service Desk Manager
Richfield, MN · On-site
$108K - $125K/yr
IT Service Desk Manager United Bankers' Bank 2 Meridian Crossings #600, Richfield, MN 55423 People ... Strong customer service orientation * Excellent written, oral, and interpersonal communication ...
IT Service Desk Manager
Richfield, MN · On-site
$108K - $125K/yr
IT Service Desk Manager United Bankers' Bank 2 Meridian Crossings #600, Richfield, MN 55423 People ... Strong customer service orientation * Excellent written, oral, and interpersonal communication ...
Service Desk Technician II
Phoenix, AZ · On-site
$26 - $31/hr
Position Overview The Service Desk Technician II provides advanced technical support for GTI ... lifecycle management. * High customer satisfaction scores. * Meaningful contributions to ...
Quick apply
Service Desk Technician II
Phoenix, AZ · On-site
$26 - $31/hr
Position Overview The Service Desk Technician II provides advanced technical support for GTI ... lifecycle management. * High customer satisfaction scores. * Meaningful contributions to ...
IT Service Desk Lead
Irving, TX · On-site
Collaborates with Service Desk Manager on implementing procedures meant to improve the customer experience. * Assists Service Desk Agents with recommendations on enhancing skillsets and improved ...
IT Service Desk Lead
Irving, TX · On-site
Collaborates with Service Desk Manager on implementing procedures meant to improve the customer experience. * Assists Service Desk Agents with recommendations on enhancing skillsets and improved ...
Help Desk Manager
Fort George G Meade, MD · On-site
$120K - $135K/yr
... services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities * Plan and implement the appropriate IT capacity (Resource Capacity ...
Help Desk Manager
Fort George G Meade, MD · On-site
$120K - $135K/yr
... services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities * Plan and implement the appropriate IT capacity (Resource Capacity ...
IT Service Desk Lead
Philadelphia, PA · On-site
This role, positioned between IT management and service desk staff, is responsible for supporting ... This includes research relating to new support and customer service methods and technologies in ...
IT Service Desk Lead
Philadelphia, PA · On-site
This role, positioned between IT management and service desk staff, is responsible for supporting ... This includes research relating to new support and customer service methods and technologies in ...
Service Desk Manager - Secret Clearance with Security Clearance
Quantico, VA · On-site
$83K - $105K/yr
Position Summary The Service Desk Manager oversees daily operations of the external-facing service ... This role combines hands-on customer support with team leadership - supervising analysts, managing ...
Service Desk Manager - Secret Clearance with Security Clearance
Quantico, VA · On-site
$83K - $105K/yr
Position Summary The Service Desk Manager oversees daily operations of the external-facing service ... This role combines hands-on customer support with team leadership - supervising analysts, managing ...
Foster a customer-focused, service-oriented culture. * Manage vendor relationships for outsourced support services and service desk tools. * Monitor vendor performance against agreed SLAs. Required ...
Foster a customer-focused, service-oriented culture. * Manage vendor relationships for outsourced support services and service desk tools. * Monitor vendor performance against agreed SLAs. Required ...
Provide support to end users of managed services clients * Take direction from the Service Desk Manager (SDM) and manage ticket assignments relative to ticket priority and age * Follow specific ...
Quick apply
Provide support to end users of managed services clients * Take direction from the Service Desk Manager (SDM) and manage ticket assignments relative to ticket priority and age * Follow specific ...
Service Desk Technician Level 1
Saginaw, MI · On-site
$16.83/hr
Provide support to end users of managed services clients * Take direction from the Service Desk Manager (SDM) and manage ticket assignments relative to ticket priority and age * Follow specific ...
Service Desk Technician Level 1
Saginaw, MI · On-site
$16.83/hr
Provide support to end users of managed services clients * Take direction from the Service Desk Manager (SDM) and manage ticket assignments relative to ticket priority and age * Follow specific ...
Mid-Level Service Desk Manager
$90K - $112K/yr
Oversee deskside support operations at the Customer Support Center (CSC), ensuring that SLA ... managing a service desk Required and Desired Skills/Certifications: * ITIL Preferred Min ...
Mid-Level Service Desk Manager
$90K - $112K/yr
Oversee deskside support operations at the Customer Support Center (CSC), ensuring that SLA ... managing a service desk Required and Desired Skills/Certifications: * ITIL Preferred Min ...
Service Desk Manager (or designated Team Leader/Manager) Job Family: Operations / Service Desk ... Role Overview / Purpose We are seeking a self-driven, customer-focusedQuality Assurance ...
Service Desk Manager (or designated Team Leader/Manager) Job Family: Operations / Service Desk ... Role Overview / Purpose We are seeking a self-driven, customer-focusedQuality Assurance ...
Service Desk Lead
Washington, DC · On-site
The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. Key ...
Service Desk Lead
Washington, DC · On-site
The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. Key ...
Service Desk Manager (or designated Team Leader/Manager) Job Family: Operations / Service Desk ... Role Overview / Purpose We are seeking a self-driven, customer-focusedQuality Assurance ...
Service Desk Manager (or designated Team Leader/Manager) Job Family: Operations / Service Desk ... Role Overview / Purpose We are seeking a self-driven, customer-focusedQuality Assurance ...
Service Desk Lead
Bismarck, ND · On-site
The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. Key ...
Service Desk Lead
Bismarck, ND · On-site
The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. Key ...
Service Desk Lead
Denver, CO · On-site
The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. Key ...
Service Desk Lead
Denver, CO · On-site
The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. Key ...
Service Desk Lead
Topeka, KS · On-site
The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. Key ...
Service Desk Lead
Topeka, KS · On-site
The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. Key ...
Customer Service Desk Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do customer service desk manager jobs pay per year?
As of Sep 10, 2026, the average yearly pay for customer service desk manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Customer Service Desk Manager jobs?
Cities with the most Customer Service Desk Manager job openings:
What are the most commonly searched types of Customer Service Desk jobs?
The most popular types of Customer Service Desk jobs are:
What states have the most Customer Service Desk Manager jobs?
States with the most job openings for Customer Service Desk Manager jobs include:
What are popular job titles related to Customer Service Desk Manager jobs?
For Customer Service Desk Manager jobs, the most frequently searched job titles are:
Support Desk Manager
San Francisco, CA • On-site
Oracle
• IT Services • 10K+ employees10,000+ employees
Full-time
Re-posted 14 days ago
Oracle rating
8.7
Based on 152 frontline employees who took The Breakroom Quiz
Job description
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.
Responsibilities
The Support Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.
Responsibilities:
- Manage the team's workload and ensure timely delivery of service
- Monitor service desk team members' duties to ensure prompt attendance to client inquiries
- Address training needs and develop training plans for team members
- Conduct team meetings to review performance, discuss issues and provide guidance
- Manage customer escalations and ensure they're handled professionally
- Keep service desk procedures documented and up-to-date
Qualifications
Key qualifications required to succeed as the team leader of a service desk:
- Showcase good interpersonal skills for customer relations
- Ability to work under pressure
- Must have good leadership skills
- Must be knowledgeable about service desk system and IT tools
- Must have good judgment in handling serious customer problems.
If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter.
About Oracle
Sourced by ZipRecruiter
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Redwood City, CA, US
Year founded
1977