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Customer Service Desk Associate Jobs in Spring, TX

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US ... PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies ...

InterSources

Service-Desk with BA

Houston, TX · On-site

Strong awareness of the Service Desk - SD SLA's, Call flow, commonly used Tools (ACD, IVR, CRM, KM etc.), Staffing, Scheduling and Queue management process * Experience in initiation and transition ...

The Lash Lounge

Front Desk Associate

Houston, TX · On-site

$10 - $15/hr

We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your ... N for sales and providing outstanding Customer Service, we would love to hear from you!

Bdp International

IT Service Desk Admin

Houston, TX · On-site

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies ... Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a ...

OmniForce

Service Desk Analyst III

Houston, TX · On-site

$19.50 - $26.75/hr

This role involves direct interaction with customers to address support issues and service requests through various communication channels, including email, phone, and in-person. The Service Desk ...

PGA TOUR Superstore

Customer Service Associate

Katy, TX

$13.25 - $18.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service ...

PGA TOUR Superstore

Customer Service Associate

Katy, TX · On-site

$13.25 - $18.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service ...

PGA TOUR Superstore

Customer Service Associate

Katy, TX · On-site

$13.25 - $18.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service ...

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All JobsCustomer Service Desk Associate JobsCustomer Service Desk Associate Jobs in Spring, TX

Customer Service Desk Associate information

See Spring, TX salary details

$7

$15

$24

How much do customer service desk associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service desk associate in Spring, TX is $15.25, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $17.12 per hour, depending on experience, location, and employer.

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What cities near Spring, TX are hiring for Customer Service Desk Associate jobs?

Cities near Spring, TX with the most Customer Service Desk Associate job openings:

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $31,722 per year, or $15.3 per hour.

Service Desk Technician

Katy, TX

HighPoint Technology Group
11 - 50 employees
Learn more about HighPoint Technology Groupexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

Company Description

HighPoint Technology Group is a leading Houston area managed services provider with operations in 23 States.  Our customer first philosophy and efficient, automated processes are what differentiate us from our competition.  We are seeking highly motivated, positive attitude, and highly technical IT talent to help our booming business grow.  

Job Description

Service Desk Technicians are responsible for taking inbound inquiries via telephone, email or other channels, creating tickets, triage and routing of requests and resolution of common technical issues. Service Desk Technicians work on shift base schedules which can be up to 12 hours per day depending on the type of shift. Applicants should be advised that schedule changes can occur on a temporary or permanent basis based on business needs.

Qualifications

Responsibilities and Duties

The Service Desk Technician will be responsible for:

  • Resolving or routing incoming technical inquiries
  • Communicating ticket status updates with end users
  • Understanding multiple customer environments and executing processes based on their specific systems and policies
  • Performing a debrief at the end of each shift to transition open tickets to the next technician
  • Getting a debrief from the previous shift's technician on the status of open tickets being transitioned
  • Ensuring all customer inquiries are responded to as quickly as possible
  • Identifying, researching and resolving technical customer issues
  • Installing desktop software, performing remote troubleshooting and assisting engineers with technical tasks
  • Installing Windows OS and other applications as part of Make-Ready responsibilities for new or re-built workstations / laptops for deployment / re-deployment

Qualifications

The following qualifications are most desired for incoming applications:

  • a "Customer is King" attitude and willingness to do whatever it takes to ensure customers and end users are 100% satisfied on every interaction
  • a minimum of two years of IT support experience, preferably for a Managed Services Provider (MSP)
  • a rabid desire to learn new IT functions including servers, virtualization, networking and other core IT systems
  • detail oriented notes taker
  • excellent verbal and written communications skills over the phone and via email correspondence
  • a rapid pace of work
  • ability to switch from one task to another without needing to mentally re-adjust
  • excellent listening skills
  • timeliness, attentiveness and consistent attendance

Skills

  • installation and troubleshooting of software applications
  • installation and troubleshooting of Windows 7 and Windows 10 Professional
  • knowledge of printer issues, troubleshooting and print spool repair
  • installation and troubleshooting of major application patches
  • administrative knowledge of Office 365 is a plus
  • knowledge of Active Directory is a major plus
  • experience with ConnectWise or major IT ticketing system is a plus
  • experience with remote administration software is a plus
  • ability to follow instructions precisely and consistently is a must
Additional Information

Benefits

HighPoint Technology Group offers major medical, vision and dental insurance, access to online training and development programs, discretionary paid time off for vacation and sick leave and 9 corporate Holidays. NOTE:This position may be required to work on specific holidays depending on the rotation schedule.

All application information will be kept confidential according to EEO guidelines.

Apply