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Customer Service Desk Associate Jobs in Utah (NOW HIRING)

Scenthound

Front Desk Associate

Syracuse, UT · On-site

$12 - $14/hr

Sales & Front Desk Associate The Sales & Front Desk Associate is a key position at Scenthound ... Customer service experience (retail, restaurant) * Computer/ Technology proficiency * A passion for ...

Miracle-Ear

Front Desk Associate

Saint George, UT · On-site

$17 - $20/hr

Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in office ...

HAMPTON INN OF PROVO

Part-Time Front Desk Associate

Provo, UT · On-site

$13.25 - $17/hr

HAMPTON INN PROVO is a guest service focused hotel seeking an energetic, out-going individual to join our Front Desk team as a Part-Time Front Desk Associate. A Front Desk Associate is someone who ...

Miracle-Ear

Front Desk Associate

Saint George, UT · On-site

$17 - $20/hr

Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in office ...

HAMPTON INN OF PROVO

Part-Time Front Desk Associate

Provo, UT · On-site

$13.25 - $17/hr

HAMPTON INN PROVO is a guest service focused hotel seeking an energetic, out-going individual to join our Front Desk team as a Part-Time Front Desk Associate. A Front Desk Associate is someone who ...

Woodbury

Front Desk Associate

Orem, UT · On-site

$15/hr

Front Desk Associate Come join our award-winning team as a Front Desk Associate at the Courtyard by ... Exceptional customer service skills * Basic computer skills * Excellent verbal and written ...

Miracle-Ear

Front Desk Associate

Saint George, UT · On-site

$17 - $20/hr

Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in office ...

HAMPTON INN OF PROVO

PartTime Front Desk Associate

Provo, UT · On-site

$13.25 - $17/hr

HAMPTON INN PROVO is a guest service focused hotel seeking an energetic, out-going individual to join our Front Desk team as a Part-Time Front Desk Associate. A Front Desk Associate is someone who ...

Scenthound Syracuse, UT

Front Desk Associate

Syracuse, UT · On-site

$12 - $14/hr

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships ... Customer service experience (retail, restaurant) * Computer/ Technology proficiency * A passion for ...

Lee's Market Place

Service Desk-Bella's

Vineyard, UT · On-site

$13 - $19/hr

The Customer Service Desk Clerk provides friendly, efficient, and professional assistance to guests at the service desk. This position handles guest inquiries, returns, exchanges, and specialty item ...

Lee's Marketplace

Service Desk-Bella's

Vineyard, UT · On-site

The Customer Service Desk Clerk provides friendly, efficient, and professional assistance to guests at the service desk. This position handles guest inquiries, returns, exchanges, and specialty item ...

Imh

Service Desk Agent Associate

Murray, UT · On-site +1

$20.14 - $30.87/hr

The Service Desk Agent- Associate role is to help ensure proper computer and program operations so ... Customer service * Phone calls * Effective communication * Service oriented * Problem resolution

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Customer Service Desk Associate information

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What cities in Utah are hiring for Customer Service Desk Associate jobs?

Cities in Utah with the most Customer Service Desk Associate job openings:

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Front Desk Associate

Syracuse, UT • On-site

Scenthound
Personal Services • 11 - 50 employees
Learn more about Scenthoundexternal

$12 - $14/hr

Other

Re-posted 10 days ago

Scenthound rating

4.5

Company rating: 4.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

Job description

Sales & Front Desk Associate

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

  • Sales experience and confidence (membership sales are highly valued!)
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency
  • A passion for dogs and dog health & wellness!
  • Reliable transportation
  • Willingness to work in a smoke-free environment

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

  • Drive membership sales through health and wellness education
  • Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer – responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human!) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards

Compensation: $12.00 - $14.00 per hour

What Scenthound employees say

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