Customer Service Data Entry Jobs in Atlanta, GA (NOW HIRING)

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer  a comprehensive Total Rewards package to  our employees  to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours. 

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

• A Secondary School diploma.
• Prior experience in data entry, retail, transcription, or customer service roles.
• Be able to provide an adequate workspace, free of noise.
• Reliable, high-speed internet service and personal computer or laptop running on Windows 10 or 11 (No Mac or Chromebook)
• USB wired headset and working webcam.
• Strong technical skills (MS Office/Outlook, online research for accurate pricing of items, typing, accurate data editing, etc.).
• Strong attention to detail.
• Ability to collaborate with other team members.
• Outstanding communication skills, both written and verbal.
• Ability to communicate effectively verbally and in writing in English.
• Must be highly organized and able to multi-task.
• Exceptional time management skills.
• Self-starter, able to work independently and unsupervised.
• Demonstrated ability to adapt to change and new technology.
• Willingness to learn and continuously improve.

#LI-JC3 #LI-Remote

• As part of this role, responsibilities include, but are not limited to the following:
   
• - Complete the data entry of lists, ensuring accuracy and completeness.
  - Complete the review/revisions of mobile app transcribed entries.
  - Ensure ongoing communication with other team members on the progression of the data entry and pricing of contents.
  - Ensure ongoing communication with Content Claims Specialists.
  - Adhere to workflow deadlines.
  - Document and upload pertinent claim-related information and maintain detailed notes in the relevant systems.
  - Make any necessary changes immediately after the Quality Assurance review.
  - Complete/submit detailed work/time logs on a daily basis, for all claims processed.
  - Perform any other related duties that may be assigned from time to time.