Customer Service Coordinator Jobs in Inman, SC (NOW HIRING)

Job Description - Onsite Service Coordinator Bilingual

Workplace in Cowpens & Howard, SC

PURPOSE

Responsible for the full life cycle of talent acquisition to fulfill the staffing needs of assigned site(s); while participating in additional projects and initiatives. Contributes to the efficient Masis operations by performing their duties accurately and in a timely manner.

ROLE AND RESPONSIBILITIES

·        This individual is responsible for planning and executing a consistently high volume of recruiting activities.

·        Supports special initiatives assigned by Area Service Manager and Service Manager.

·        Assists the Service Manager in daily operations of the Branch, payroll management, and training of new associates.

·        Mentors Service Coordinators to provide excellent service to applicants, temporary associates, and clients.

·        Manages new candidate generation and job order generation through Masis Staffing Solution CRM Software.

·        Keep updated records of termination of employment on CRM software and cooperate with unemployment investigations.

·        Keeps strict attention to detail to all candidate related processes including screening, interviewing, training, onboarding, and termination.

·        Maintain a high fill ratio required for successful performance of the branch.

·        Develop creative recruiting strategies to bring valuable candidates to the pool.

·        Communicate efficiently with Branch Manager and Business Development Manager on the status of job orders and all other client or candidate relevant matters.

·        Maintain strict level of confidentiality and adherence to company policy while interacting with candidates and clients.

·        Create recruiting and interviewing plans for each open position, including collaboration with hiring managers on prescreening questions.

·        Creates a talent pipeline by building relationships with qualified candidates in prioritized skill sets; develops a pool of qualified candidates in advance of need.

·        Actively network through industry contacts, association memberships, trade groups and Employees.

·        Commit to meeting or exciding performance goals set up by the executive team and safety standard goals established by the Risk Department.

·        Ensure timecards have the necessary fields and approval to meet industry best practices.

·        Troubleshoot case by case data entry issues and delays and design corrective actions to improve the overall process.

·        Send collected payroll data to the payroll department by specified deadline.

·        Perform other duties as requested.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

·        College preferred.

·        Minimum 2 to 3 years of high-volume recruiting in a staffing agency setting.

·        Minimum 2 to 3 years of account management and cultivating relationships.

·        Proficiency in multiple computer software applications is necessary.

·        Ability to speak more than one language highly preferred.

PREFERRED SKILLS

·        Excellent verbal and written communication skills.

·        Excellent interpersonal skills with good negotiation tactics.

·        Proactive and independent with the ability to take initiative.

·        Excellent time management skills with a proven ability to meet deadlines.

·        Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.

·        Proficient with Microsoft Office Suite or related software.

·        Ability to report to multiple levels of management.

·        Ability to successfully communicate with all levels of workforce.

·        Proven leadership and team development (lead self, lead others, lead forward.)

·        Ability to inspire, coach and develop others through a shared vision and purpose.

·        Ability to select high quality/caliber talent.

·        Ability to engage and lead team meetings.

·        Proven track record driving & executing best in class service.

·        Proven sales and staffing expertise.

·        Drive a culture of execution.

·        Understand Financial reporting/statements.

·        High level of concentration.

ADDITIONAL NOTES

May require extended daily work schedule, occasional weekends, and travel.