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Customer Service Contractor Jobs in Columbia, SC

Ourhrconnect

Customer Service Advocate I

Columbia, SC · On-site

Good judgment skills. Strong customer service skills. Ability to learn and operate multiple ... Additionally, as a federal contractor, the company maintains affirmative action programs to promote ...

Ourhrconnect

Customer Service Advocate II

Columbia, SC · On-site

Strong Customer Service Skills * Good Spelling, Punctuation and Grammar Skills. * Basic Business ... Additionally, as a federal contractor, the company maintains affirmative action programs to promote ...

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All JobsCustomer Service Contractor JobsCustomer Service Contractor Jobs in Columbia, SC

Customer Service Contractor information

See Columbia, SC salary details

$9

$17

$24

How much do customer service contractor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service contractor in Columbia, SC is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.33 per hour, depending on experience, location, and employer.

What is a customer service contractor?

A Customer Service Contractor is an independent professional who provides customer support services on a contract basis. Duties typically include handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction. Unlike full-time employees, they work as freelancers or through third-party agencies, often with flexible hours. This role may be remote or on-site, depending on the company’s needs. Contractors are responsible for managing their own taxes and benefits.

What does a typical workday look like for a customer service contractor?

As a Customer Service Contractor, your daily tasks generally include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and documenting interactions in a company’s CRM system. You’ll often work independently or as part of a remote team, managing your own schedule while meeting performance metrics like response time and customer satisfaction. Collaboration with internal teams, such as technical support or sales, may be required to resolve complex cases. This dynamic environment can be both rewarding and challenging, but it offers valuable experience in communication and problem-solving that can advance your customer service career.

What are the key skills and qualifications needed to thrive in the customer service contractor position, and why are they important?

To thrive as a Customer Service Contractor, you need strong communication, problem-solving skills, and prior experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and common communication tools like email and live chat is typically required. Outstanding contractors demonstrate patience, adaptability, and a customer-focused mindset to handle diverse inquiries and challenges. These abilities ensure contractors can effectively resolve issues, provide positive experiences, and represent the company professionally across various situations.

What are popular job titles related to Customer Service Contractor jobs in Columbia, SC?

For Customer Service Contractor jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Customer Service Contractor jobs in Columbia, SC look for?

The top searched job categories for Customer Service Contractor jobs in Columbia, SC are:

Customer Service Contractor jobs near you
Infographic showing various Customer Service Contractor job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $36,171 per year, or $17.4 per hour.

Remote Customer Service Representative

Paper Alternative Solutions

Columbia, SC • On-site, Remote

$14.50 - $15/hr

Full-time

Re-posted 9 hours ago

Job description

Job Type
Full-time
Description
Pay:
$14.50 per hour for non-bilingual Candidates
$15.00 per hour Bilingual Candidates
Job description:
*This is a remote position for South Carolina residents only!
Bilingual candidates and recent college grads are strongly encouraged to apply.
¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente.
*Bilingual Candidates must be able to read/speak Spanish fluently, including numbers and the alphabet.
Home Workplace Requirements:
  • Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiFi) that includes speeds of 100 MB download and 10 MB upload speed minimum.
  • We supply the computer equipment.

Training Class start date is TBD, expected by the end of September! Apply Today!
Work Schedules:
  • Training Schedule-Monday- Friday 9:30am - 5:30pm EST, during 3-week training program (Starting time of training subject to change)
  • Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm EST any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday EST (Weekends are off )
  • Occasional overtime may be required, including working optional Saturday for training purposes.

Job Summary: As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.
Company Description: Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.
Requirements
Duties:• Receive telephone calls and provide responses to callers.• Identify situations that require further research and monitoring.• Record all interactions in Microsoft Dynamics Customer Service module.• Advise supervisor of issues and problems
Skills:• 6 months or more experience dealing with the public.• Excellent communication skills to understand and effectively respond to callers.• Analytical skills to rapidly review and interpret data.• Excellent keyboarding skills with PC and Windows operating system• Interpersonal skill to respond in a concise and courteous manner.
Work Schedules:
  • Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program)
  • Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off )
  • Occasional overtime may be required, including working optional Saturday for training purposes.

Operation Schedule: Operations run from 8am until 7pm Monday Through Friday. Note that if at 7pm if there are calls in queue employees must stay until the queue is at zero.
Join Paper Alternative Solutions Inc. and be part of a team that supports critical client operations while delivering outstanding customer service. As a Call Center Representative, you will play an important role in assisting customers and ensuring a positive service experience. If you are driven by helping others, value professionalism, and have the skills needed to succeed in a service-focused environment, we encourage you to apply and grow with our team. Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.
Salary Description
$14.50-$15.00 per hour

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