Customer Service Communication Specialist Jobs (NOW HIRING)

Job Title
Radio Communications Specialist I
Agency
Texas A&M Forest Service
Department
Field Operations
Proposed Minimum Salary
$22.45 hourly
Job Location
Merkel, Texas
Job Type
Staff
Job Description
The Radio Communication Specialist I, under the direction of the Incident Response Logistics Coordinator and Lead Radio Communication Specialist, communicate effectively with TFS managers and interface with other state agency personnel, maintain compliance with FCC rules and regulations, ensure that all TFS communications and computer software is properly licensed and programmed accordingly. Install, modify, diagnose and repair TFS digital computer systems and FM radio transceiver communication systems. Perform documentation or data entry necessary to
maintain service logs, asset control, inventory control and cost accounting systems. Respond to a variety of wildfire and all-hazard incidents and provide logistical support as needed. ***The location for this position will be determined based on candidate selection.***
Responsibilities:
-Under the direction of the Incident Response Logistics Coordinator and Lead Radio Communication Specialist, communicate effectively with TFS managers and interface with other state agency personnel
-Install, modify, diagnose, and repair TFS digital computer systems and FM radio transceiver communications systems. Installing cable connections, calculating power loss. Basic troubleshooting
and diagnostics. Radio programming, installing computer software, new computer set-up, and
computer virus identification and removal. (May require extended bending, reaching, stooping,
kneeling, squatting, and sitting.)
-Perform documentation or data entry necessary to maintain service logs, asset control, inventory control, and cost accounting systems, Manage and account for TFS credit cards in accordance with applicable laws, policies, rules, procedure,
and guidelines
-Manage and account for assigned TFS property
-Participate in agency-sponsored training, programs and activities (May require infrequent travel in State vehicles with overnight stays).
-Maintain compliance with FCC rules and regulations. Ensure that all TFS communications and computer software be properly licensed and programmed accordingly.
-Available for emergency response and to establish emergency field communications systems as required. (May require working long hours with minimal rest and in primitive conditions. May also require exposure to harsh environmental conditions such as wind, sunlight, smoke, rain, and temperature extremes. May also require walking long distances, standing for extended periods and twisting. May also require driving motor vehicles long distances and lifting and carrying heavy objects. Emergency response may result in exposure to emotionally stressful situations for extended periods of time.)
-Other duties as assigned.
Benefits: Texas A&M University System strives to support the health and wellness needs of our diverse workforce. Texas A&M Forest Service offers a competitive benefits package including medical, dental, vision, life and long-term disability insurance, retirement benefits, paid time off and health and lifestyle programs as well as educational incentives and tuition reimbursement opportunities. Some additional benefits include the ability to accrue compensatory time off, overtime on emergency response and a physical fitness incentive of $500 for passing the arduous test (walk three miles wearing a 45-pound pack in 45 minutes or less) each year.
Education and Experience:
Required Education: Associates degree.
Preferred Education: Associate degree in Applied Sciences or two (2) year equivalent technical degree, with specialization in FM communications and computer repair.
Required Experience: Five (5) years in the field of customer service.
Preferred Experience: Five (5) to ten (10) years of proven customer service field experience. Experience working with FM communications systems with a wildland fire agency. Holds Amateur Radio License.
Knowledge, Skills and Abilities:
Required Knowledge: Use of Microsoft Word, Excel and PowerPoint. Working knowledge of FM communications and computer (PC) assembly , repair and maintenance;
Required Abilities: Ability to become familiar with basic knowledge of Incident Command System (ICS).. Ability to multi-task and work cooperatively with others.
Registrations, Certifications, and Licenses:
Required: Valid Texas Driver's License. Completion of IS-100, IS-700 and L-180. Become NWCG qualified as Radio Operator (RADO) and Incident Communications Technician (COMT).
Preferred: NWCG qualifed as Incident Communication Technician (COMT)
Other Requirements:
Required: Availability to respond to emergencies and establish emergency field communication systems as required.
Applicant Instructions:
Resume and transcript (if applicable) are REQUIRED to be uploaded to application. References are required to be entered in the secondary questionnaire section of the application. Certifications are preferred to be uploaded to the application. Documents/certifications can be uploaded in the "My Experience" page in the "Resume/CV section. More than one document can be uploaded; just click the "Upload" button for each document. Documents can only be loaded at this time and cannot be uploaded once the application is submitted. If there are any issues uploading documents, please contact 979-458-6690. Please check your spam folder in case more information is sent in regards to this position.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.