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Customer Service Call Center Lead Manager Jobs (NOW HIRING)

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

... lead our representatives to better performance and improve service quality. The call center manager ... You should have exceptional communication, interpersonal, and customer service skills, as well as ...

Docomo Pacific

CSR, Call Center

Essex, MO · On-site

$13 - $16.75/hr

The Customer Service Representative, Call Center (CSR) serves as the front line of our customer ... Manage billing inquiries, process payments, and update accounts accurately. * Work closely with ...

Momentum Solar

Outbound Call Center Representative- TX

$18 - $25/hr

We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work ... Be able to validate prospective customer's contact and home information in CRM system * Create a ...

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

Previous customer service or call center experience preferred * Experience scheduling appointments ... Organized and able to manage multiple tasks * Reliable attendance and punctuality * Comfortable ...

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

SPS North America

Call Center Manager

New York, NY

$26 - $28/hr

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible ...

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Customer Service Call Center Lead Manager information

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$63.8K

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How much do customer service call center lead manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer service call center lead manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Customer Service Call Center Lead Manager jobs?

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What states have the most Customer Service Call Center Lead Manager jobs?

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Infographic showing various Customer Service Call Center Lead Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 4% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Centre Manager

Miami, FL • On-site

The Hive Careers Ltd
See more jobs at The Hive Careers Ltdexternal

Full-time

Posted 11 days ago

Job description

Call Centre Manager

Miami, FL, United States

We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

Call Center Manager Responsibilities:

  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

Call Center Manager Requirements:

  • High school diploma or equivalent.
  • More education or experience in a related field may be preferred.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice.

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