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Customer Service Associate Jobs in Vaughan, ON (NOW HIRING)

NFP Corp

Client Service Associate

Thornhill, ON · Hybrid

CA$50K - CA$60K/yr

... Associate to support the needs of our Individual Solutions division. In this role, you will be ... Your primary focus will be on providing exceptional customer service on the in-force request ...

Sales Rise Agency

Be Seen First

Customer Service Representative > $1000+

Toronto, ON · On-site

CA$1.0K - CA$2.0K/wk

Month 1-6: Customer Service Associate Month 6-12: Senior Associate (with a pay bump) Year 1: Team Lead (with a pay bump) Year 3+: Manager or Regional opportunities (with a pay bump) What we offer:

Royal Bank of Canada

Service Associate

Toronto, ON

As a Service Associate, Operations, you will play a crucial role in ensuring the accuracy and ... Customer Service, Operational Delivery, Process Improvements, Time Management Additional Job ...

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Customer Service Associate information

See Vaughan, ON salary details

$7

$15

$22

How much do customer service associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service associate in Vaughan, ON is $15.39, according to ZipRecruiter salary data. Most workers in this role earn between $12.28 and $17.51 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Vaughan, ON?

The most popular types of Customer Service jobs in Vaughan, ON are:

What job categories do people searching Customer Service Associate jobs in Vaughan, ON look for?

The top searched job categories for Customer Service Associate jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Customer Service Associate jobs?

Cities near Vaughan, ON with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Vaughan, ON as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,009 per year, or $15.4 per hour.

Associate Customer Service- Contract

Westlake

Woodbridge, ON • On-site

$36/hr

Full-time

Re-posted 16 days ago

Westlake Chemical rating

7.8

Company rating: 7.8 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

40th of 100 rated chemical manufacturers

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

We build communities, let us build your career

About the job:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

THIS IS A 12 MONTH CONTRACT

Salary

$32-$36 per hour

Some of the daily responsibilities:

  • Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer's special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
  • Participates with Customer Service Team to maintain call service standards
  • Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
  • Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.
  • May coordinate truck delivers at certain locations with Traffic department.
  • Coordinates returned goods from customer with Sales Representative / manager's approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
  • Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer's purchase orders and updates on customer order status
  • Participates in inventory counts as required.
  • Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
  • Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.

What you bring to the table:

  • A passion for customer service.
  • Three years customer service experience. Preferably in a manufacturing environment.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here.You will apply via the Jobs Hub application in Workday.

What Westlake Chemical employees say

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