Customer Service Associate Jobs in Rigby, ID (NOW HIRING)

Join Our Dynamic Team as a Customer Service Representative/Delivery Driver/Warehouse Associate in Idaho Falls, ID - Where Integrity, Collaboration, and Professional Growth Thrive! We're committed to creating a supportive work environment that promotes WORK-LIFE BALANCE.

Competitive Pay: $18.50-22.50 an hour, depending on experience

Position Overview

The Customer Service Representative/Delivery Driver/Warehouse Associate is a dynamic, customer-facing role that keeps our outside sales team running smoothly and takes the show on the road. You'll handle inquiries, process orders, manage complaints, and assist with billing, credits, and quotes, all while building lasting customer relationships. When the moment calls for it, you'll drive directly to customer sites to deliver hands-on support and tailored product solutions in person. Warehouse duties include receiving and stocking inventory, shipping products, organizing the warehouse, conducting cycle counts, maintaining the warehouse, and performing vehicle maintenance. The associate will also move stock and handle hazardous spills safely. Forklift certification preferred and proper lifting techniques are required. If you're a motivated problem-solver with industry experience and a willingness to go the extra mile, this role was built for you.

Team Environment

Join a team that values a family-oriented and supportive atmosphere where collaboration and teamwork are at the forefront. We prioritize maintaining a healthy work-life balance and are looking for a candidate who embodies humility, a hunger to learn, and a collaborative spirit.

Benefits

We offer an attractive benefits package that takes care of your health, financial, and personal well-being. You'll start enjoying benefits as soon as the first of the month following 30 days of employment!

• Benefits package: Medical, Dental, Vision, HSA & FSA
• 401(k) eligibility the first of the month following 90 days of employment with employer match & Profit Sharing after one full year of employment
• Accrue 2+ weeks of PTO in the first year of employment and paid holidays
• Employer paid life insurance, short-term and long-term disability
• Employee Discounts
• Educational Assistance Program

Primary Responsibilities

• Maintain warehouse inventory and organization, including stock rotation, cycle counts and receiving/shipping freight
• Uphold a safe work environment by following safety protocols, handling hazardous spills, and maintaining equipment
• Process and manage customer orders, credits, billing, complaints, and UPC requests, while consulting with customers on products and services and escalating unresolved issues as needed
• Drive to customer sites, planning efficient daily routes to deliver hands-on support, product solutions, and occasional deliveries
• Collaborate cross-functionally and represent Industrial Finishes professionally, reflecting company values in every customer and team interaction

Qualifications

Candidates should have 1-2 years of experience in a customer service support role, with a strong understanding of warehouse, supply chain, and distribution processes. A high school diploma or GED is required, with preference given to those with vocational training in Sales and Distribution or an Associate degree. The role requires excellent communication skills, with continuous speaking and hearing, as well as clear vision for daily computer tasks. Mental focus and attention to detail are essential for ensuring accuracy and effective problem-solving. Physical stamina is needed for standing, lifting up to 50 lbs, and performing repetitive tasks. The role also involves handling hazardous materials safely and processing orders with precision.

Warehouse experience is preferred, and candidates must have a clean driving record.

What's Important to Us Must Be Important to You

At Industrial Finishes, we are more than just another company. We strive for innovation and growth while maintaining a family culture rooted in Christian beliefs. Our founder's commitment to honoring the Lord is reflected in our values, which include:

• Openness and humility throughout the organization.
• Accountability and personal responsibility within teams.
• Freedom for appropriate risk-taking.
• A fierce commitment to excellence-doing it right.
• Learning from mistakes to encourage creativity.
• Integrity and consistency to build trust.
• Collaboration and holistic thinking to enhance strength.
• Courage and persistence in the face of challenges.

Industrial Finishes & Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We have much to offer and we invite you to check us out: https://industrialfinishes.com/now-hiring-2/.