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Customer Service Associate Jobs in Pickering, ON

NFP Corp

Client Service Associate

Thornhill, ON · Hybrid

CA$50K - CA$60K/yr

  • Medical

  • Dental

  • Life

... Associate to support the needs of our Individual Solutions division. In this role, you will be ... Your primary focus will be on providing exceptional customer service on the in-force request ...

Sales Rise Agency

Be Seen First

Customer Service Representative > $1000+

Toronto, ON · On-site

CA$1.0K - CA$2.0K/wk

Month 1-6: Customer Service Associate Month 6-12: Senior Associate (with a pay bump) Year 1: Team Lead (with a pay bump) Year 3+: Manager or Regional opportunities (with a pay bump) What we offer:

BMO Capital Markets

Client Service Associate

Toronto, ON

  • Medical

  • Life

  • Retirement

The Client Service Associate role supports one or more Investment Advisors (IAs) and IA Team and ... It calls on us to create lasting, positive change for our customers, our communities and our people.

Ci

Client Service Associate

Toronto, ON · On-site

CA$42K - CA$71K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As a Client Service Associate at CI Financial, you will be instrumental in collaborating with internal and external stakeholders to provide top-notch client support to our Financial Advisors. In this ...

Walmart

Customer Service Manager

Oshawa, ON · On-site

CA$18.55/hr

Customer and Associate Support Handles customer and associate concerns professionally, providing ... services, Walmart Protection Plans, charity initiatives, and associate and customer discount ...

Td

PIA Client Service Associate

Toronto, ON · On-site

CA$43K - CA$56K/yr

If so, then get onboard for the position of PIA Client Service Associate . In this role, you will ... Create reports for analysis of client accounts; communicate with customers to provide mentorship on ...

Td

PIA Client Service Associate

Whitby, ON

CA$43K - CA$56K/yr

If so, then get onboard for the position of PIA Client Service Associate . In this role, you will ... Create reports for analysis of client accounts; communicate with customers to provide mentorship on ...

Td

PIA Client Service Associate

Markham, ON

CA$43K - CA$56K/yr

... customer experience to our high value clients? If so, then get onboard for the position of PIA ... Client Service Associate . In this role, you will provide dedicated specialized support to an ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Pickering, ON

Customer Service Associate information

See Pickering, ON salary details

$7

$15

$22

How much do customer service associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service associate in Pickering, ON is $15.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.25 and $17.47 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Pickering, ON?

The most popular types of Customer Service jobs in Pickering, ON are:

What are popular job titles related to Customer Service Associate jobs in Pickering, ON?

For Customer Service Associate jobs in Pickering, ON, the most frequently searched job titles are:

What job categories do people searching Customer Service Associate jobs in Pickering, ON look for?

The top searched job categories for Customer Service Associate jobs in Pickering, ON are:

What cities near Pickering, ON are hiring for Customer Service Associate jobs?

Cities near Pickering, ON with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Pickering, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $31,935 per year, or $15.4 per hour.

Customer Care Associate

Jacobs & Thompson Inc

Toronto, ON • On-site

Full-time

Re-posted 3 days ago

Job description

Customer Care Associate
The Customer Care Associate is responsible for providing exceptional customer service and support to customers throughout the order management process. This role serves as the primary point of contact for customer inquiries, order processing, delivery coordination, and issue resolution. The Customer Care Associate works closely with Sales, Production, Shipping, and Purchasing to ensure customers receive accurate information and timely service.
Key Responsibilities
Customer Service & Support
  • Serve as the primary contact for customer inquiries via phone, email, and other communication channels.
  • Develop and maintain positive customer relationships through professional and responsive service.
  • Provide product information, pricing, availability, and lead times.
  • Respond to customer concerns and complaints in a timely and professional manner.
  • Escalate complex issues as required and ensure appropriate follow-up.
Order Management
  • Process customer orders accurately and efficiently within ERP systems.
  • Verify order details, product specifications, pricing, and delivery requirements.
  • Monitor order status and communicate updates to customers.
  • Coordinate order changes, returns, credits, and cancellations as required.
  • Investigate and resolve missing, incomplete, or incorrect orders.
Coordination & Communication
  • Liaise with Production, Shipping, Purchasing, and Sales teams to ensure timely fulfillment of customer orders.
  • Coordinate delivery schedules and communicate potential delays.
  • Support customers with shipping documentation and order tracking information.
  • Assist in maintaining smooth communication between departments to meet customer expectations.
Customer Records & Administration
  • Maintain accurate customer files, records, and account information.
  • Update customer information in ERP/CRM systems.
  • Prepare customer reports, order summaries, and service documentation as required.
  • Monitor and maintain customer portals and electronic communication systems.
Continuous Improvement
  • Identify opportunities to improve customer service processes and efficiencies.
  • Participate in departmental meetings, training, and continuous improvement initiatives.
  • Maintain knowledge of company products, capabilities, and manufacturing processes.
Qualifications
Education
  • Postsecondary diploma or degree in Business Administration, Customer Service, Supply Chain, or related field preferred.
Experience
  • Minimum 2 years of customer service or customer care experience.
  • Manufacturing, distribution, or B2B environment experience preferred.
  • Experience with ERP systems and order entry processes considered an asset.
Skills & Competencies
  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • High attention to detail and accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Problem-solving and conflict-resolution skills.
  • Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
  • Experience with Dynamics 365 or ERP systems is an asset.

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