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Customer Service Associate Jobs in Mattoon, IL (NOW HIRING)

Sarah Bush Lincoln

Room Service Associate

Mattoon, IL · On-site

$16.54 - $25.24/hr

Room Service Associate Room Service Associates are responsible for delivering meals to patients and ... key customer service scripting. Requirements Food Handlers Certificate (within 30 days of hire ...

Sarah Bush Lincoln

Room Service Associate

Mattoon, IL · On-site

$16.54 - $25.24/hr

Room Service Associate Room Service Associates are responsible for delivering meals to patients and ... key customer service scripting. Requirements Food Handlers Certificate (within 30 days of hire ...

Home Depot

Customer Service/Sales

Mattoon, IL

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Mattoon, IL · On-site

$16 - $19/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Jack Flash

Customer Service Cashier

Arcola, IL · On-site

$12.25 - $16.25/hr

Jack Flash in Arcola, Illinois is looking to hire a Part-time Store Associate for Overnight and Evening shifts. Are you a customer service rock star looking for a fun, fast-paced environment to work ...

Jack Flash Stores

Customer Service Cashier

Arcola, IL · On-site

$12.25 - $16.25/hr

Jack Flash in Arcola, Illinois is looking to hire a Part-time Store Associate for Overnight and Evening shifts. Are you a customer service rock star looking for a fun, fast-paced environment to work ...

Jack Flash Stores

Customer Service Cashier

Arcola, IL · On-site

$12.25 - $16.25/hr

Jack Flash in Arcola, Illinois is looking to hire a Part-time Store Associate for Overnight and Evening shifts. Are you a customer service rock star looking for a fun, fast-paced environment to work ...

Circle K

Customer Service Representative

Mattoon, IL · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

herffjones

Customer Service Coordinator

Arcola, IL · On-site

$21/hr

Customer Service Coordinator Location: Arcola, IL Starting Pay: $21.00 per hour THE MOST TRUSTED ... associates are treated with respect and dignity. Any employment agency, person or entity that ...

herffjones

Customer Service Coordinator

Arcola, IL · On-site

$21/hr

Customer Service Coordinator Location: Arcola, IL Starting Pay: $21.00 per hour THE MOST TRUSTED ... associates are treated with respect and dignity. Any employment agency, person or entity that ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Mattoon, IL

Customer Service Associate information

See Mattoon, IL salary details

$8

$16

$25

How much do customer service associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service associate in Mattoon, IL is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Mattoon, IL? The most popular types of Customer Service jobs in Mattoon, IL are:
What job categories do people searching Customer Service Associate jobs in Mattoon, IL look for? The top searched job categories for Customer Service Associate jobs in Mattoon, IL are:
What cities near Mattoon, IL are hiring for Customer Service Associate jobs? Cities near Mattoon, IL with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Mattoon, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,484 per year, or $16.1 per hour.

Room Service Associate

Sarah Bush Lincoln

Mattoon, IL • On-site

$16.54 - $25.24/hr

Other

Re-posted 8 days ago

Sarah Bush Lincoln rating

7.7

Company rating: 7.7 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

157th of 887 rated healthcare providers

Job description

Internal Employees: Please ensure that you are logged into Workday and applying through the Jobs Hub before proceeding.
Room Service Associate
Job Description
Room Service Associates are responsible for delivering meals to patients and guests with a cheerful and excellent service attitude following the approved method of service.
Department: Food and Nutrition
Hours: Part-Time, 24 hours required weekely
Required: Food Handlers within 30 days of hire
Pay: based on experience, starting at 16.54 an hour
Sign on bonus - $500.00
Responsibilities
Assists in restocking coolers, plates, flatware, cups, etc, Assists wherever needed in the Room Service operation - taking patient meal orders, etc., Confirms the patient's identity by checking ID badge and verifying patient name and date of birth, Delivers guest trays and collects payment., Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet., Ensures that all foods are covered, labeled, dated and timed in accordance with HACCP guidelines., Ensures "Always Very Satisfied" service. Uses good judgment in addressing / resolving any patient complaints, Functions as part of a team that ensures delivery of food to patients within approved time of 45 minutes., Inventories, stocks and maintains the PAR levels for the unit refrigerators with snack/food items as required to meet patient needs during hours Room Service is not available., Maintains a clean, safe and sanitary work environment as established by all regulatory agencies., Maintains a friendly and cheerful demeanor at all times while on duty., Records and monitors all quality control indicators., Returns soiled trays after meal service from soiled cart., Transports patient Room Service carts to units and delivers meals to patients following the approved method of service and using key customer service scripting.
Requirements
Food Handlers Certificate (within 30 days of hire) - Sarah Bush Lincoln
Compensation
Estimated Compensation Range
$16.54 - $25.24
Pay based on experience

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