Customer Service Associate Jobs in Manchester Center, VT

Mission: We shape timeless and functional designs from simple, natural materials to elevate everyday life.

Vision: To celebrate the beauty of objects with real, authentic character.

Values: Dignity & Respect | Ownership & Initiative | Commitment to Quality & Craft | Learning & Growth Together

Position Summary:

The Part-Time Sales Associate plays an essential role in delivering an exceptional customer experience, supporting daily store operations, and representing the Simon Pearce brand with warmth and professionalism. This role is customer-focused, fast-paced, and ideal for someone who enjoys storytelling, relationship building, and creating memorable shopping experiences. 
 

The Sales Associate is welcoming, attentive, and enthusiastic about sharing the craftsmanship and design excellence that define Simon Pearce. The Sales Associate brings positive energy to the team, understands the importance of operational accuracy, and takes pride in maintaining a beautiful and inviting store environment.

We offer competitive pay and benefits that includes: 

• Paid time off for part-time employees and potential 401K retirement plan
• Exclusive employee discounts on both our glass and pottery products and at our restaurant
• Great flexible hours and days (store hours are 10am - 5pm or 10am - 6pm)
• Short Term Disability, Basic Life, Critical Illness and Accident insurance for employees who work 20-30hrs/week

Primary Duties and Responsibilities:
Customer Experience & Sales

• Delivers a warm, welcoming, and knowledgeable experience for every guest.
• Shares the Simon Pearce brand story with genuine enthusiasm and tailors interactions to customer needs.
• Builds connections with customers by asking open-ended questions and offering thoughtful recommendations.
• Accurately and efficiently completes all POS transactions.
• Maintains strong product knowledge to support confident selling and engagement.

Store Operations & Presentation

• Supports daily store operations, including stocking, replenishment, and back-of-house organization.
• Assists with processing shipments, transfers, and inventory cycle counts.
• Helps maintain a visually appealing sales floor by executing merchandising standards and ensuring product displays, fixtures, and the cash wrap are clean and organized.
• Follows opening and closing procedures as directed by store leadership.

Team Collaboration

• Contributes to a positive, "team-first" environment by communicating clearly and supporting coworkers during busy periods.
• Demonstrates flexibility and a willingness to assist wherever needed.
• Upholds Simon Pearce values, store policies, and brand standards in all customer and team interactions.

Qualifications Required:

• High school diploma or equivalent.
• Proficiency with MS Office.
• Interest in glassware and pottery.
• Team player, willingness to learn, and maintains a can-do attitude.
• Willingness to work a flexible schedule, weekends included.

Qualifications Desired:

• One year or more of retail or customer service experience, ideally in a luxury or high-touch environment.
• Experience with POS systems and basic store operations.

Success Factor / Job Competencies:

• Enthusiasm for delivering exceptional customer service and creating meaningful interactions.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced environment while maintaining attention to detail.
• Organized, reliable, and able to multitask effectively.

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 

While performing the duties of this role, the employee is regularly required to stand, walk, and communicate clearly. The employee frequently uses hands to handle or feel merchandise; reaches with hands and arms; and may occasionally climb, balance, stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

Other:

• Travel may be required infrequently.

Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.