Remote Customer Service Jobs in Manchester Center, VT

The Company
At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.
Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.
Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.
Our Mission is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace.
We are proud to sell our products through more than 2,200 independent insurance agents around the country as we have been since 1928. These agents provide their clients with valuable insight and resources. And, as the second-largest insurer of Agents' Errors and Omissions (E&O) business in the United States, we insure many of the agents who work with our policyholders.
Our purpose is to make people feel secure, appreciated, and respected. These Values define the character of our employees. They personify Utica National - describing what it means to "be Utica National" and how we approach doing business. Together, with our agents, we are committed to providing our mutual policyholders with valuable services and products to help them feel secure.
What You Will Do:
Serve as a Risk Management Services (RMS) Subject Matter Expert (SME) providing advanced risk assessment, risk control consulting, and technical guidance for complex risks. Collaborate with underwriting and claims teams to support loss prevention efforts, deliver staff training, conduct quality assurance reviews, and recommend risk control solutions that improve underwriting results, reduce losses, and enhance customer service.
Essential Functions:

• Provide technical expertise and assistance to internal UN and external customers within SME technical specialty
• Advance RMS staff understanding of coverages, risk exposure assessment techniques and desired risk control programs within SME specialty area.
• Provide technical consultation and assistance to Risk Management staff within SME area.
• Develop/update RMS assessment report and guide for designated specialty area
• Develop and deliver SME specific training seminars within specialty area for internal and/or external customers.
• Conduct larger, special and higher hazard risk assessment field surveys and reports within specialty area.
• Service and/or coordinate service delivery for largest accounts within specialty area if applicable
• Stay current with SME specific technical topics and develop and/or select new SME RM services for clients.
• Conduct quality assurance report reviews for the department on accounts based on individual LOB criteria
• Review, analyze and monitor loss activity and trends (macro across book) and share loss findings, trends and loss lessons with internal and external stakeholders
• Conduct large loss reviews to determine and share loss lessons
• Collaborate with underwriting on specific LOB projects, initiatives and special projects.
• Collaborate with UW and marketing in driving greater broker and client understanding of RMS products and services via: prospective sales/agency meetings, external webinars and participation and presenting at select industry conferences.
• Participate in industry conferences and/or specific business segment groups and initiatives
• Develop and deliver external webinar or RMS communications within SME area
• Participate in prospective sales/agency meetings
• Participate in regional/national SME specific associations and groups to stay current on latest technical information.
• Collaborate with RMS AVP and Marketing on development and/or update of SME specific Risk Management Advisories.
• Identify and vet RMS products and service offerings for customers within SME area.
• Develop RMS service tools and products for insureds
• Identify and address emerging risks within technical segment
• Collaborate with marketing, legal and communications on RMS materials and seminars as needed

Education: Bachelor's Degree preferred OR Master's Degree preferred.
Experience: 4-7 years- At least 5 years of experience in the Risk Management or Loss Control profession; Significant property risk control technical expertise and experience preferred.
Salary: $95,100-$142,700
The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.
Benefits:
We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Additional Information:
This position is a full time salaried, exempt (non overtime eligible) position.
As part of our hiring process, candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.
Utica National is an Equal Opportunity Employer.
Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.