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Customer Service Associate Jobs in Enfield, CT (NOW HIRING)

Family Dollar

Customer Service Associate I

Vernon Rockville, CT · On-site

$14.25 - $19.75/hr

Join our team as a Customer Service Associate and deliver exceptional shopping experiences for our customers. If you have a passion for helping others and thrive in a fast-paced environment, we want ...

Family Dollar

Customer Service Associate I

Vernon Rockville, CT · On-site

$14.25 - $19.75/hr

Join our team as a Customer Service Associate and deliver exceptional shopping experiences for our customers. If you have a passion for helping others and thrive in a fast-paced environment, we want ...

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Ware, MA · On-site

$15 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Simsbury, CT

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

New

Walgreens

Customer Service Associate

New Britain, CT

$14.50 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Monson, MA

$15 - $20.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Enfield, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Palmer, MA · On-site

$14.75 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Palmer, MA · On-site

$14.75 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

New Britain, CT · On-site

$14.50 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Ware, MA · On-site

$15 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Monson, MA · On-site

$15 - $20.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Willimantic, CT · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Westfield, MA · On-site

$15.25 - $21/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Newington, CT · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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Showing results 21-40

All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Enfield, CT

Customer Service Associate information

See Enfield, CT salary details

$9

$17

$27

How much do customer service associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service associate in Enfield, CT is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Enfield, CT? The most popular types of Customer Service jobs in Enfield, CT are:
What job categories do people searching Customer Service Associate jobs in Enfield, CT look for? The top searched job categories for Customer Service Associate jobs in Enfield, CT are:
What cities near Enfield, CT are hiring for Customer Service Associate jobs? Cities near Enfield, CT with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Enfield, CT as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,164 per year, or $17.4 per hour.

Area Customer Service Associate

Empire Today

Hartford, CT

$20 - $23/hr

Full-time

Medical, PTO

Posted 4 days ago

Empire Today rating

7.2

Company rating: 7.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

15th of 51 rated home improvement retailers

Job description

Ready to grow your career? Empire Today is seeking an Area Customer Service Associate. Area Customer Service Associate serves as the primary point-of-contact for customers within their designated Area that need assistance. The Area Customer Service Associate assists with escalated customer issues and handle administrative concerns. This position reports to the Area Customer Service Manager.

We offer:

  • Health benefits.
  • Paid time off and holiday pay.
  • Wellness program.
  • Professional development & career advancement opportunities.
  • Lots of perks.

Compensation Information:
$20-$23/hour plus bonus
Responsibilities:

  • Assist with answering incoming customer service calls.
  • Review, monitor, and track Service Requests report for assignment and resolution on a daily and weekly basis, for their designated area
  • Ensure that urgent requests are handled promptly (i.e., Hot and Threat service requests).
  • Export information from database into Excel spreadsheet for assignment and prioritization.
  • Submit daily prioritized excel report to appropriate personnel.
  • Track and update changes to the SR report and provide updated report to Area Customer Service Manager.
  • Assist Area Customer Service Manager with review of letters from Better Business Bureau, Attorney General, and Department of Labor to determine resolution.
  • Assist in identifying service gap trends in the designated area and provide this data to Area Customer Service Manager.
  • Monitor area hunt group to respond to customer inquiries.
  • Create and submit letters to customers.
  • Assign SRs through Siebel database.
  • Communicate with customers the dates and times for repairs; schedule services in Precision Order.
  • Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase.
  • Request and collect referrals from every satisfied customer during the post installation call process.
  • Report on negative customer feedback from post calls and collaborate with appropriate manager on remedy determination.
  • Monitor all SRs assigned to corporate POCs to ensure swift completion.
  • Utilize aged service request reports to manage service request cycle times.
  • Keep abreast current product lines and familiarize with new product lines to keep product knowledge current.
  • Perform other functions as necessary or assigned.

Qualifications:

  • Minimum one (1) year of customer service experience preferred.
  • Highschool diploma or equivalent; associate degree preferred.
  • Flooring or home improvement industry experience preferred.
  • Proficient in MS Word, Excel, and Outlook.
  • Excellent oral and written communication skills.
  • Strong telephone etiquette and professional demeanor.
  • Problem-solving skills.
  • Excellent organizational skills.
  • Team player.
  • Ability to set priorities and meet deadlines.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.

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