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Customer Service Associate Jobs in Encinitas, CA

Zed Electric

Customer Service Associate

San Diego, CA · On-site

$28/hr

Customer Service Associate (CSR) - Electrical Service Company 📍 Location: San Diego, CA (On-site) 💼 Employment Type: Full-Time 🕒 Schedule: Monday-Friday, 7:00am-4:30pm Company Overview - ZED ...

ZED Electric

Customer Service Associate

San Diego, CA · On-site

$28/hr

Customer Service Associate (CSR) - Electrical Service Company 📍 Location: San Diego, CA (On-site) 💼 Employment Type: Full-Time 🕒 Schedule: Monday-Friday, 7:00am-4:30pm Company Overview - ZED ...

Zed Electric Inc

Customer Service Associate

San Diego, CA · On-site

$28/hr

Customer Service Associate (CSR) - Electrical Service Company 📍 Location: San Diego, CA (On-site) 💼 Employment Type: Full-Time 🕒 Schedule: Monday-Friday, 7:00am-4:30pm Company Overview - ZED ...

Floor & Decor

Customer Service Associate

San Diego, CA · On-site

$17.85 - $21.50/hr

As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers. Our Cashiers are responsible for providing excellent customer service through ...

Dollartree

Customer Service Associate

San Diego, CA · On-site

$15.50 - $21.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

El Cajon, CA · On-site

$15.25 - $21/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

El Cajon, CA · On-site

$15.25 - $21/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

San Diego, CA · On-site

$15.50 - $21.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Walgreens

Customer Service Associate

San Diego, CA · On-site

$17.75 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Gallantry

Customer Service Associate

San Diego, CA · On-site

$15.50 - $21.25/hr

Customer service is at the core of what we do. We are always looking to over deliver on customer expectations, and we're looking for an individual that values these customer experiences the same way ...

Walgreens

Customer Service Associate

Escondido, CA · On-site

$15 - $20.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

San Diego, CA · On-site

$17.75 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Gallantry

Customer Service Associate

San Diego, CA

$15.50 - $21.25/hr

Customer service is at the core of what we do. We are always looking to over deliver on customer expectations, and we're looking for an individual that values these customer experiences the same way ...

Walgreens

Customer Service Associate

Coronado, CA · On-site

$15.50 - $21.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Coronado, CA · On-site

$16.90 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Escondido, CA · On-site

$15 - $20.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Coronado, CA · On-site

$15.50 - $21.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

San Diego, CA · On-site

$17.75 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Encinitas, CA

Customer Service Associate information

See Encinitas, CA salary details

$9

$18

$29

How much do customer service associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service associate in Encinitas, CA is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Encinitas, CA? The most popular types of Customer Service jobs in Encinitas, CA are:
What job categories do people searching Customer Service Associate jobs in Encinitas, CA look for? The top searched job categories for Customer Service Associate jobs in Encinitas, CA are:
What cities near Encinitas, CA are hiring for Customer Service Associate jobs? Cities near Encinitas, CA with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Encinitas, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,288 per year, or $18.4 per hour.

Customer Service Associate

Zed Electric

San Diego, CA • On-site

$28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Job Title:
Customer Service Associate (CSR) – Electrical Service Company

📍 Location: San Diego, CA (On-site)
💼 Employment Type: Full-Time
🕒 Schedule: Monday–Friday, 7:00am–4:30pm

Company Overview – ZED Electric

ZED Electric has proudly served the San Diego community since 1995. We are a fast-growing electrical service company specializing in residential and commercial service work, including panel upgrades, troubleshooting, insurance-driven projects, and HOA electrical services.

We are known for our professionalism, responsiveness, and commitment to delivering an exceptional customer experience. As we continue to grow, we are strengthening our internal team to support daily operations and ensure every customer interaction is handled with care and efficiency.

Position Overview

We are looking for a Customer Service Associate (CSR) to serve as the first point of contact for our customers and provide essential support to our office and operations team.

This role is responsible for handling inbound customer calls, scheduling service appointments, following up with customers, and supporting daily office operations. The CSR works closely with the Operations Manager and office team to help ensure a smooth and professional customer experience.

This is a customer-facing support role focused on communication, organization, responsiveness, and follow-through. Field operations, technician routing, and dispatch functions are managed by the operations team.

Key ResponsibilitiesCustomer Communication
  • Answer incoming calls promptly and professionally
  • Assist customers with service requests and questions
  • Deliver a high-quality customer experience on every interaction
Scheduling & Coordination
  • Schedule service appointments accurately using company software
  • Gather and enter complete customer information
  • Coordinate with the operations team to support daily workflow
Outbound Follow-Up
  • Follow up with customers on open or unsold estimates
  • Re-engage customers to schedule service
  • Help convert opportunities into booked jobs
Collections Support
  • Contact customers regarding outstanding invoices
  • Communicate professionally to resolve payment issues and customer follow-through
Administrative Support
  • Maintain accurate customer records and job notes
  • Assist with general office coordination and tasks as needed
What Success Looks Like
  • High call answer rate with minimal missed calls
  • Strong booking and follow-up performance
  • Consistent communication with customers
  • Organized and detail-oriented work
  • Positive customer feedback
  • Reliable support for office and operations workflow
Qualifications
  • 1–3+ years in customer service, call center, or office role
  • Strong phone communication skills
  • Organized and able to multitask in a fast-paced environment
  • Tech-savvy (iPhone, Google Workspace, CRM/software systems)
  • Experience in home services (electrical, plumbing, HVAC) is a plus
  • ServiceTitan experience is a plus
Compensation

💵 Pay: $28/hour

Bonus Opportunities (Performance-Based)
  • Customer booking and call handling performance
  • Estimate follow-up conversions
  • Collections and customer follow-through support
Benefits
  • Paid Time Off (PTO)
  • Paid Sick Leave
  • Medical, Dental, and Vision Insurance
  • 401(k)
How to Apply

Apply at www.zedelectric.com/careers and attach your resume.

Learn more about our company at www.zedelectric.com

Keywords (for Search Visibility)

Customer Service Representative, CSR, Call Center, Office Assistant, Admin, Client Care, Scheduling, Collections, Follow-Up, Electrical, Trades, ServiceTitan

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