ZipRecruiter

Log In

1

Customer Service Associate Jobs in Effingham, IL

Home Depot

Pro Customer Service/Sales

Mattoon, IL · On-site

$16 - $18/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Mattoon, IL · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Walmart

Online Order Filling Team Associate

Effingham, IL · On-site

$15 - $28/hr

... associates have one focus: to fill and dispense online orders. They locate, prepare, and package ... They make appropriate product substitutions and consult with the customer as needed to ensure ...

Mach 1 Stores

1st shift Lake Sara

Effingham, IL · On-site

$15/hr

Your destiny as the next Customer Service Associate extraordinaire awaits at Mach 1 Stores in Effingham , Illinois ! Apply now and prepare for liftoff! Background Screen Required

Panda Restaurant Group

Service Team

Effingham, IL · On-site

$16 - $19/hr

Join us as a Service Team Associate We're looking for friendly team players to create a warm ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Service Team

Mattoon, IL · On-site

$16 - $19/hr

Join us as a Service Team Associate We're looking for friendly team players to create a warm ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Tjx

Part Time Customer Experience Supervisor

Mattoon, IL · On-site

$16 - $16.50/hr

Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and ...

previous page

Showing results 41-60

All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Effingham, IL

Customer Service Associate information

See Effingham, IL salary details

$8

$15

$25

How much do customer service associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service associate in Effingham, IL is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $17.69 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Effingham, IL?

The most popular types of Customer Service jobs in Effingham, IL are:

What job categories do people searching Customer Service Associate jobs in Effingham, IL look for?

The top searched job categories for Customer Service Associate jobs in Effingham, IL are:

What cities near Effingham, IL are hiring for Customer Service Associate jobs?

Cities near Effingham, IL with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Effingham, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,797 per year, or $15.8 per hour.

Customer Service Representative Tier I

Rural King

Mattoon, IL • On-site

$15 - $16.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Key responsibilities

  • Respond to customer inquiries through phone, live chat, and other communication channels.

  • Assist with online orders, order status, order changes, returns, and general order management.

  • Research and resolve customer questions related to products, orders, shipping, availability, and services.

Rural King rating

5.0

Company rating: 5.0 out of 10

Based on 361 frontline employees who took The Breakroom Quiz

607th of 739 rated retailers

Job description

Build Your Career with Rural King

Rural King is seeking a Customer Service Representative to provide friendly, professional support to customers through phone, live chat, and other communication channels. This role assists with online orders, order management, returns, product questions, and issue resolution while partnering with internal teams and manufacturers to deliver a positive customer experience.

Related Job Titles

Customer Service Representative • Customer Service Specialist • Customer Support Representative • Customer Care Representative • Customer Experience Representative • Order Management Specialist • Call Center Representative


 What You’ll Do

Customer Support & Order Management

  • Respond to customer inquiries through phone, live chat, and other communication channels.
  • Assist with online orders, order status, order changes, returns, and general order management.
  • Research and resolve customer questions related to products, orders, shipping, availability, and services.
  • Contact manufacturers and vendors to obtain product, order, warranty, or service information.
  • Track customer returns and follow up on order issues to ensure timely resolution.
  • Partner with coworkers and internal departments to address customer needs and resolve issues.
  • Maintain accurate customer and order information and protect confidential information.
  • Participate in training, workshops, webinars, and other learning opportunities.
  • Demonstrate behaviors that reflect Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.

What We’re Looking For

  • 1+ year of customer service, call center, retail, order management, or related experience preferred.
  • Experience supporting customers by phone, live chat, email, or other digital channels.
  • Strong verbal and written communication, listening, and problem-solving skills.
  • Excellent customer service and conflict-resolution skills.
  • Comfortable navigating multiple computer systems and software applications.
  • Working knowledge of Microsoft Office Suite.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
  • Ability to work effectively with customers, coworkers, manufacturers, and internal teams.
  • Willingness to learn, adapt, and continuously improve.

Physical Requirements

  • Ability to sit or stand for extended periods.
  • Ability to lift up to 15 pounds periodically.
  • Ability to navigate and access all required facilities.
  • Ability to communicate effectively in person, by phone, and electronically.
  • Close vision required for computer-related activities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Why Join Rural King?

At Rural King, we believe our people are the foundation of our success. As a family-owned company with a strong history of growth, we provide opportunities to learn, grow, and build a rewarding career.

When you join our team, you'll enjoy:

  • Competitive pay
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Associate discounts
  • Career growth and advancement opportunities
  • Training and professional development
  • A collaborative, team-focused work environment

Compensation

The pay range for this position is $15.00 - $16.25 per hour and is bonus eligible. Exact compensation determined by factors such as geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.

Benefits: [View Rural King Benefits] https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094


USD $15.00/Hr.
USD $16.25/Hr.

What Rural King employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply