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Customer Service Associate Jobs in Effingham, IL

Dollar Tree

Customer Service Associate I

Shelbyville, IL · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate I

Louisville, IL · On-site

$13.25 - $18.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Mattoon, IL · On-site

$13.50 - $18.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Effingham, IL · On-site

$13.25 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate I

Effingham, IL · On-site

$13.25 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Shelbyville, IL · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate I

Mattoon, IL · On-site

$13.50 - $18.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate I

Mattoon, IL · On-site

$13.50 - $18.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Mattoon, IL · On-site

$13.50 - $18.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate I

Louisville, IL · On-site

$13.25 - $18.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Effingham, IL

Customer Service Associate information

See Effingham, IL salary details

$8

$15

$25

How much do customer service associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service associate in Effingham, IL is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $17.69 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Effingham, IL?

The most popular types of Customer Service jobs in Effingham, IL are:

What job categories do people searching Customer Service Associate jobs in Effingham, IL look for?

The top searched job categories for Customer Service Associate jobs in Effingham, IL are:

What cities near Effingham, IL are hiring for Customer Service Associate jobs?

Cities near Effingham, IL with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Effingham, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,797 per year, or $15.8 per hour.

Cashier / Customer Service Associate

Mach 1 Stores

Effingham, IL • On-site

$15 - $15.50/hr

Part-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

$15.00-15.50 per hour w/quarterly pay increases in 2025. We are needing a team member with flexible availability that is looking for long term employment!Mach 1 Stores on Banker Street in Effingham, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service rockstar and cashier master looking for a positive environment? Do you like to be where the action is? Would you like to work at a favorite stop in your community? Are you looking for a job with a flexible schedule? If yes, keep reading!For our entry-level customer service associates, there are AM, PM, and Overnight shifts available. The hourly wage starts at $15.00 with a 25 cent pay increase every 3 months for the first year of employment double time pay for holidays. We also offer health insurance, vacation time (even for part-time employees), shift differential, a 401(k) option, and employee discount program for fountain drinks/coffee and car washes. Additionally, we provide complete side-by-side training with the manager to ensure your success. If this sounds like the right convenience store opportunity for you, apply today!ABOUT MACH 1 STORESKnown for our friendly staff, stocked merchandise, and cleanliness, family-owned Mach 1 Stores is the go-to convenience store. Our success and reputation are only possible through the dedication of our valued employees. Our staff is our best asset! We offer competitive pay, great benefits, and perks, as well a positive work environment comprised of encouragement, hands-on training, a tight-knit team, and an open-door policy.QUALIFICATIONSMust be 21 years of ageAble to lift periodicallyCashier / cash handling skillsCan walk/stand for shift durationAble and willing to work weekends and holidaysAny cashier or convenience store experience is a plus, but not required. We will train the right person! Are you friendly? Do you have excellent interpersonal skills? Are you reliable and trustworthy? Are you self-motivated and able to work independently? If so, then you might just be perfect for this customer service position at our convenience store!READY TO JOIN OUR CONVENIENCE STORE TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this Entry-Level Customer Service Associate position at one of our convenience stores, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: Banker Street in Effingham, IllinoisBackground Screen Required
Job Posted by ApplicantPro