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Customer Service Associate Jobs in Charleston, SC

Big Lots

Customer Service Associate

Goose Creek, SC · On-site

$13.25 - $18.25/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...

Big Lots

Customer Service Associate

Moncks Corner, SC · On-site

$12.75 - $17.50/hr

Roses/Roses Express Customer Service Associate Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Roses ...

Variety Stores LLC

Customer Service Associate

Goose Creek, SC · On-site

$13.25 - $18.25/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...

Big Lots

Customer Service Associate

Goose Creek, SC · On-site

$13.25 - $18.25/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...

Big Lots

Customer Service Associate

Moncks Corner, SC · On-site

$12.75 - $17.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting ...

Big Lots

Customer Service Associate

Lincolnville, SC · On-site

$13 - $18/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...

Big Lots

Customer Service Associate

Summerville, SC · On-site

$13 - $18/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...

Precision Auto

Customer Service Associate

Mount Pleasant, SC · On-site

$13.75 - $19/hr

We are seeking a Service Writer with strong customer service and hospitality skills. This role is the first point of contact for our customers, both in person and over the phone. We are not requiring ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Charleston, SC

Customer Service Associate information

See Charleston, SC salary details

$8

$16

$25

How much do customer service associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service associate in Charleston, SC is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Charleston, SC? The most popular types of Customer Service jobs in Charleston, SC are:
What job categories do people searching Customer Service Associate jobs in Charleston, SC look for? The top searched job categories for Customer Service Associate jobs in Charleston, SC are:
What cities near Charleston, SC are hiring for Customer Service Associate jobs? Cities near Charleston, SC with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Charleston, SC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,999 per year, or $16.3 per hour.

Customer Service Associate

Bottles LLC

Mount Pleasant, SC • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Job Description - Customer Service Associate

Company Overview

Bottles Beverage Superstore carries a superior selection of spirits, a wide array of accessible to world class wines, and an assortment of imported, domestic and craft beer - always at discounted prices.

Position Summary

The Customer Service Associate provides customers with a positive shopping experience through friendly, courteous service while efficiently handling sales transactions. This role requires accuracy in cash handling, strong communication skills, and the ability to maintain a professional and welcoming checkout environment.

Key Responsibilities

- Provide a positive customer experience with fair, friendly, and courteous service.

- Register sales on a cash register by scanning items, itemizing and totaling purchases.

- Resolve customer issues and answer questions.

- Bag purchases when needed.

- Process return transactions.

- Enter price changes and apply discounts or coupons as necessary.

- Collect payments by cash, check, or charge; issue change when needed.

- Verify credit acceptance by checking identification and using credit authorization systems.

- Balance cash drawer by counting cash at beginning and end of shift.

- Maintain checkout operations by following policies and reporting needed changes.

- Maintain a safe and clean working environment by complying with procedures and regulations.

- Contribute to team effort by accomplishing related results as needed.

Required Qualifications

- Friendly and positive attitude.

- Excellent customer service and communication skills.

- Ability to make change accurately; basic math skills.

- Attention to detail.

- High school diploma or equivalent desired.

- 0-1 years of retail experience preferred.

- Ability to adjust schedule, tasks, and priorities to meet business needs.

Working Conditions

- Full-time position, 40 hours per week.

- Standard 8-hour shifts with scheduled lunch break.

- Saturday availability is required.

Compensation & Benefits

- Competitive hourly wage.

- Employee discount.

- Health insurance.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Work Location: In person

Employment Type: FULL_TIME

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