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Customer Service Associate Jobs in Hawaii (NOW HIRING)

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Customer Service Associate information

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$9

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How much do customer service associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service associate in Hawaii is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

What are the most commonly searched types of Customer Service jobs in Hawaii? The most popular types of Customer Service jobs in Hawaii are:
What cities in Hawaii are hiring for Customer Service Associate jobs? Cities in Hawaii with the most Customer Service Associate job openings:
Infographic showing various Customer Service Associate job openings in Hawaii as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,036 per year, or $17.8 per hour.

Customer Service Associate (HELE Lualualei | Part-Time)

Par Pacific Holdings, Inc.

Waianae, HI • On-site

$17.15 - $21.15/hr

Other

Re-posted 19 days ago


Par Pacific rating

8.0

Company rating: 8.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

30th of 86 rated oil and gas companies


Job description

Customer Service Associate (HELE Lualualei | Part-Time)

Job Location: O'ahu, Waianae, Hawaii HELE Customer Service Associate / Convenience Store Cashier Salary Range: $17.15 - $21.15 Hourly $3.00 shift differential eligibility Work Location: 87-2070 Farrington Hwy Waianae, HI 96792

The Opportunity: Howzit! We are Par Pacific Holdings, Inc., voted Ho'okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue. This position, in one of our HELE convenience stores, is a great place to set out on a career path. Our retail vision is Super Fast, Crazy Clean, Always Kind. We seek to provide both fuel, food and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from our employees, and you'll become part of a team that embodies heart, integrity, creativity, and respect.

Primary Job Responsibilities:

  • Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump.
  • Accurately ring up all sales on POS system, comply with all cash handling procedures including other payment types for products sold.
  • Responsible for all cash and other forms of tender, (e.g. coupons, credit card transactions).
  • Comply with company policies and store procedures, including all safety and environmental policies and procedures.
  • Responsible for receiving, stocking & organizing merchandise.
  • Assist in maintaining proper inventory levels and shift audits.
  • Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meeting/trainings as needed.
  • Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site.
  • Assist with identifying equipment problems and report as needed.
  • Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned.

Physical Demands:

  • Ability to stand and/or walk for an entire shift.
  • Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps.
  • Ability to communicate effectively in English.
  • Ability to follow safety procedures (e.g. respond to safety alarms, contact 911 for emergencies).
  • Frequent reaching overhead, gripping, wrist movements, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping.
  • Frequent squatting and kneeling required for obtaining and/or replenishing items.
  • Ability to push/pull with arms up to a force of 20 pounds (while utilizing a hand-truck).
  • Frequent lifting of 20 pounds or less from floor to waist, overhead, and carry a short distance.
  • Occasionally required to lift up to 50 pounds.
  • Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs.
  • Note: There may be exposure to gas fumes and solvents, and occasional noise.

Qualifications: To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. Additional qualifications include: High School Diploma or GED preferred. Experience in retail sales and handling cash preferred. Perform basic math accurately. Ability to communicate in English (orally and in writing), including proficient telephone communication skills. Ability to work various shifts as scheduled, and arrive on time. Ability to work with equipment, tools and materials as required. Ability to perform essential duties and work in the conditions as described.

About Us We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.

Our Retail Operations We own and operate 90+ retail locations in Hawaii under the HELE brand and 30+ retail locations in Washington and Idaho under the nomnom brand.

Our Headquarters Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages, and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado. Our common stock is publicly traded on the NYSE under the trading symbol "PARR".

Our Refineries and Logistics Operations We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 219 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 125,000 bpd of combined refining capacity and related multimodal logistics systems.

Par Pacific is an Equal Opportunity Employer Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law. Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.


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