Customer Service Associate I Jobs in Texas (NOW HIRING)

Glimpse of the Job

Join our team at theTexas A&M Veterinary Medical Teaching Hospitaland be a powerful force for good!We'reseekingAdministrative & Customer ServiceAssociatestojoin our teams across the Veterinary Medical Teaching Hospital.

Though we are accepting applications for all levels, our current greatest need is for:

Senior Administrative coordinator I - Small Animal Client Liaison

Full-time, Monday through Friday, 8am to 5pm

Customer Service Associate I - Small Animal ER Liaison

Customer Service Associate II - Student Coordinator

Opportunities to Contribute

• Contribute to a welcoming, professional environmentby supporting daily office operations and delivering excellent customer service that enhances the experience of visitors, clients, students, and staff.

• Build valuable administrative and communication skillsthroughhands-oninvolvement in scheduling, workflow coordination, documentation, and operational support, with opportunities for increased responsibility and growth over time.

• Support the future of veterinary medicineby helping create efficient administrative processes that directly impacthigh qualitypatient care, client experience, and the training of future veterinary professionals.

What you need to know

Location: All positions will be located onsitein College Station, Texas.

Schedule: Assigned schedule depends on department and/or role. Positions may require flexibility toworkalternate shifts, holidays, weekends, and/or 'on-call duty'.Please Note: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc.

Salary:All positions included in this posting offer a starting rate of$15.85 per hour. Compensation and classification are based on the needs of the department and the analysis of the qualifications during the recruitment process. Final compensation may vary based on specialty service and the level of responsibility assigned.

*See below foradditionalbenefits that add to overall compensation.

Minimum Required Qualifications

• Administrative Associate I:High school graduation or any equivalent combination of education and experience andone yearof experience in general office or clerical work.

• Administrative Associate IIandCustomer Service Associate I: High school graduation or any equivalent combination of education and experience andtwo yearsof experience in general office or clerical work.

• Administrative Associate IIIandCustomer Service Associate II: High school graduation or any equivalent combination of education and experience andthree yearsof experience in general office or clerical work.

• Administrative Associate IV: High school graduation or any equivalent combination of education and experience andfour yearsof experience in general office or clerical work.

• Administrative Associate VandCustomer Service Associate III: High school graduation or any equivalent combination of education and experience andfiveyearsof experience in general office or clerical work.

• Senior Administrative Coordinator I: Bachelor's degree or equivalent combination of education and experience and six years of experience in office administration.

*Requirements may vary slightly based on specificdepartment.

Some of the Responsibilities Include:

• Customer Service Support:Provide professionalin person, phone, and email support. Welcome and check in visitors, respond to inquiries, and guide customers toappropriate resources. Maintain confidentiality andassistwith resolving routine concerns.

• Administrative Operations:Perform daily office tasks including scheduling, filing, scanning, and data entry. Prepare, proofread, and update documents and correspondence. Support departmental staff with general administrative needs.

• Records and Data Management:Maintainaccuraterecords, files, and documentation. Enter and retrieve data, prepare reports, and verify required forms or customer documentation.

• Policy, Compliance, and Procedure Support:Apply and communicate organizational policies and procedures. Ensure adherence to department standards and contribute to improvements in processes or workflows.

• Teamwork:Work cooperatively with staff and student employees. Provide guidance orcross trainingto team members as needed to support consistent service delivery

Why Texas A&M University?

We are a prestigious university with strong traditions,corevalues, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events,state-of-the-artrecreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but witha reasonablecost-of-living and no long commutes.

• Medical,prescription drug,dental,vision,life and AD&D,flexible spending accounts,and long-term disability insurancewith Texas A&M contributing to employee health and basic life premiums

• 12-15 daysof annual paid holidays

• Up toeight hours of paid sick leaveand at leasteight hours of paid vacationeach month

• Automatic enrollment in theTeacher Retirement System of Texas

• Health and Wellness:Free exercise programs and release time

• Professional Development: All employees have access to freeLinkedIn Learningtraining, webinars, and limited financial support to attend conferences, workshops, and more

• Educational release time and tuition assistancefor completing a degree while a Texas A&M employee

• Living Well,a program at Texas A&M that has been built by employees, for employees

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.