CENTER ASSOCIATE
The Center Associate delivers world-class customer service by receiving and processing packages for return/shipment and operating printers, copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
The Associate expertly advises our customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related The UPS Store.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. Previous experience in The UPS Store and being a Notary Public is highly valued.
He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries.
- Continuously practices good listening skills with customers, The UPS Store team members, and leadership.
- Takes ownership of the customer's shipping needs and offers viable solutions to increase sales.
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment. Performs cleaning activities for the store.
- Performs other duties as assigned, including opening / closing the store and notarized documents (if applicable).
QUALIFICATIONS
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Must work on Weekends
- Ideally previous experience with The UPS Store
- Ideally Notary Public Certification