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Customer Service Assistant Jobs in Simpsonville, SC

Dollar Tree

Customer Service

Greenville, SC · On-site

$13.75 - $18.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service

Greenville, SC · On-site

$13.75 - $18.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Martin

Customer Service Representative

Duncan, SC · On-site

$14.75 - $20/hr

Customer Service Representative Founded in 1934 and headquartered in Florence, AL, Martin offers a ... With your strong communication and problem-solving skills, you will assist customers with their ...

Martin Supply Co

Customer Service Representative

Duncan, SC · On-site

$14.75 - $20/hr

Customer Service Representative Status: Non-Exempt Reports to: Customer Service Manager About ... With your strong communication and problem-solving skills, you will assist customers with their ...

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Customer Service Assistant information

See Simpsonville, SC salary details

$10

$17

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How much do customer service assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service assistant in Simpsonville, SC is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.24 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Simpsonville, SC?

The most popular types of Customer Service jobs in Simpsonville, SC are:

What are popular job titles related to Customer Service Assistant jobs in Simpsonville, SC?

For Customer Service Assistant jobs in Simpsonville, SC, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Simpsonville, SC look for?

The top searched job categories for Customer Service Assistant jobs in Simpsonville, SC are:

What cities near Simpsonville, SC are hiring for Customer Service Assistant jobs?

Cities near Simpsonville, SC with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Simpsonville, SC as of June 2026, with employment types broken down into 70% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,915 per year, or $17.7 per hour.

Customer Service Representative/Dispatcher

Blue Ridge Heating and AIR LLC

Greenville, SC • On-site

$14 - $19.25/hr

Other

Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative / Dispatcher

Blue Ridge Heating & Air is seeking an experienced, friendly, and highly organized Customer Service Representative / Dispatcher to join our Greenville team. This position plays a key role in keeping our service department running smoothly. You will be one of the first points of contact for our customers while also coordinating the daily schedules of our service technicians. The ideal candidate is comfortable working in a fast-paced environment, communicates professionally with both customers and technicians, and has previous experience using ServiceTitan.

If you're someone who can keep a busy schedule organized, provide excellent customer service, and stay calm when priorities change throughout the day, we'd love to hear from you.

Responsibilities:

  • Answer incoming customer calls and respond to emails and online inquiries in a friendly, professional, and timely manner
  • Schedule maintenance, diagnostic, and service appointments using ServiceTitan
  • Manage and coordinate technicians' daily service schedules
  • Dispatch technicians based on location, availability, job priority, and customer needs
  • Communicate schedule changes, delays, and updates with customers and technicians
  • Maintain accurate customer, job, and appointment information in ServiceTitan
  • Assist customers with scheduling, billing questions, service inquiries, and general account needs
  • Handle customer concerns and complaints professionally and work toward appropriate resolutions
  • Register customer equipment and warranties with manufacturers
  • Assist with warranty claims, permits, and other administrative tasks
  • Follow up with customers as needed regarding appointments and service
  • Assist with general office and administrative needs
  • Perform other duties as assigned

Qualifications:

  • Previous ServiceTitan experience is required
  • Minimum of 1 year of customer service experience
  • Dispatching or scheduling experience strongly preferred
  • HVAC, plumbing, electrical, or other home-service industry experience preferred
  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Ability to manage multiple technicians, appointments, phone calls, and priorities simultaneously
  • Comfortable working in a fast-paced environment where schedules and priorities can change throughout the day
  • Strong organizational skills and attention to detail
  • Proficiency with Microsoft Office and/or Google Workspace
  • Comfortable learning and working with computer-based scheduling and customer management systems
  • Dependable, self-motivated, and able to take initiative
  • Team-oriented with a positive and professional attitude

Perks:

  • Professional development opportunities
  • Positive and supportive work environment
  • 401k Plan with employer match
  • Accident Insurance
  • Group access to life, short term disability, dental, vision
  • Paid Time Off
  • Paid Holidays

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