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Customer Service Assistant Jobs in Cary, IL (NOW HIRING)

Coilcraft

Customer Service Assistant

Cary, IL · On-site

$17.50 - $24/hr

Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative * Monitor the general sales ...

Coilcraft

Customer Service Assistant

Cary, IL · On-site

$17.50 - $24/hr

Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative * Monitor the general sales ...

Coilcraft

Customer Service Assistant

Cary, IL · On-site

$18 - $25/hr

About the Role and Your ImpactAnswer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service ...

Salem Staffing

Be Seen First

Customer Service Assistant (10am - 7:00pm)

Itasca, IL · On-site

$23/hr

We are looking for a Customer Service/Operations Assistant: Operations Assistant- Tracking and tracing shipments, must be detailed and have a good work ethic. Customer service experience dealing with ...

CPJ Recruitment

CUSTOMER CARE ASSISTANT

Chicago, IL · On-site

$925 - $1.2K/wk

About the job CUSTOMER CARE ASSISTANT REMOTE CUSTOMER CARE ASSISTANT JOBS!!! (PAYING $925-$1200 WEEKLY) We need a large number of Customer Care Assistants who can type fast with speed, attend clients ...

Conway Dressing for Salads

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Account Manager/Customer Service Representative

Franklin Park, IL · On-site

Monitor customer satisfaction and identify opportunities to improve service. * Assist with onboarding new customers and educating them on products and services. * Perform additional administrative ...

Lucid Motors

Service Assistant - Chicago, IL

Chicago, IL · On-site

$15.50 - $20.50/hr

The Service Assistant position works with other members of the service team to make sure the day-to ... Provides a world-class customer experience to all Lucid clients, both internal and external

LHH US

Customer Service

Des Plaines, IL

$50K - $62K/yr

LHH is seeking a Customer Service / Order Management Representative to support our clients ... * Assist Finance with invoice discrepancy resolution and collection activities * Maintain accurate ...

LHH US

Customer Service

Des Plaines, IL · On-site

$50K - $62K/yr

LHH is seeking a Customer Service / Order Management Representative to support our clients ... * Assist Finance with invoice discrepancy resolution and collection activities * Maintain accurate ...

Sherwin-Williams

Customer Service Specialist

Niles, IL · On-site

$16.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

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Customer Service Assistant information

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How much do customer service assistant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service assistant in Cary, IL is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.17 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Cary, IL?

The most popular types of Customer Service jobs in Cary, IL are:

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For Customer Service Assistant jobs in Cary, IL, the most frequently searched job titles are:

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Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Cary, IL as of June 2026, with employment types broken down into 54% Full Time, 40% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,251 per year, or $20.3 per hour.

Customer Service Assistant

Coilcraft

Cary, IL • On-site

$17.50 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Coilcraft rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

SUPPORT CUSTOMER SERVICE OPERATIONS AT COILCRAFT

Position: Customer Service Administrator Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for quality and engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics worldwide. We are seeking a Customer Service Administrator to join our Customer Service team. This role is ideal for someone who is organized, dependable, and enjoys helping others. You'll provide day-to-day administrative support that keeps the department running smoothly, allowing our Customer Service Representatives to focus on customer relationships and account management.

About the Role and Your Impact
  • Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative
  • Monitor the general sales email inbox and respond to or route customer inquiries to the appropriate team member
  • Provide administrative and clerical support to the Customer Service team, including supplier forms and other customer documentation
  • Respond to requests from Coilcraft's international teams regarding product availability, stock, and Country of Origin (COO) information
  • Assist with gathering product weights and dimensions for customer requests
  • Prepare and distribute open-order reports for Customer Service Representatives
  • Help maintain accurate records and ensure customer requests are directed and completed in a timely manner
  • Provide administrative support to other departments when Customer Service workload allows
  • Assist with additional projects and general office responsibilities as needed
Who We're Looking For
  • High school diploma or equivalent
  • Previous administrative, customer service, or office experience preferred
  • Strong verbal and written communication skills
  • Comfortable answering phones and communicating professionally with customers and employees
  • Strong computer skills, including Microsoft Office
  • Excellent attention to detail and organizational skills
  • Ability to prioritize multiple requests and follow through to completion
  • Dependable, flexible, and willing to assist wherever needed
  • Ability to work effectively with colleagues across departments and international locations
Preferred Skills
  • Experience in an administrative support or customer service environment
  • Experience working with ERP, order management, or other business systems
  • Microsoft Excel experience
  • Previous experience in a manufacturing or business-to-business environment
Why You'll Love Working at Coilcraft
  • Join a stable, privately held company with a 75+ year history
  • Work with an experienced and collaborative Customer Service team
  • Gain exposure to multiple areas of a global manufacturing organization
  • Build valuable experience in customer service, administration, and business operations
  • Take on a varied role where you can support different teams and projects
  • Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing
Benefits
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Paid Holidays
  • Paid Time Off
  • Profit Sharing
  • Vision Insurance

Equal Opportunity Employer: Disability / Veteran.

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.

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