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Customer Service Assistant Jobs in Canton, MA (NOW HIRING)

Hype Tier

Customer Service Assistant

Boston, MA · On-site

$44K - $50K/yr

Customer Service Assistant The Customer Service Assistant will support daily customer service operations while representing Hype Tier's commitment to quality and efficiency. This role requires strong ...

Alphabe Insight Inc

Customer Service Assistant

Boston, MA · On-site

$44K - $50K/yr

As we continue expanding, we are seeking driven professionals who are committed to excellence, problem-solving, and meaningful customer interactions The Customer Service Assistant will support daily ...

Alphabe Insight Inc

Customer Service Assistant

Boston, MA · On-site

$44K - $50K/yr

As we continue expanding, we are seeking driven professionals who are committed to excellence, problem-solving, and meaningful customer interactions The Customer Service Assistant will support daily ...

Tesla

Service Assistant

Dedham, MA · On-site

$15.50 - $20.75/hr

We are seeking professional customer service experience and excellent verbal and written communication skills. If you are interested in contributing to an amazing customer experience, we want you to ...

Massgeneralbrigham

Food Service Assistant

Brighton, MA · On-site

$17.71 - $22.15/hr

... customer service with a positive demeanor when dealing with restaurant patrons, fielding all complaints promptly, answering questions, and making meal suggestions when asked. -Assist with cleaning ...

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Customer Service Assistant information

See Canton, MA salary details

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How much do customer service assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service assistant in Canton, MA is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.13 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Canton, MA?

The most popular types of Customer Service jobs in Canton, MA are:

What are popular job titles related to Customer Service Assistant jobs in Canton, MA?

For Customer Service Assistant jobs in Canton, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Canton, MA look for?

The top searched job categories for Customer Service Assistant jobs in Canton, MA are:

What cities near Canton, MA are hiring for Customer Service Assistant jobs?

Cities near Canton, MA with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Canton, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,042 per year, or $21.2 per hour.

Customer Service Assistant

Hype Tier

Boston, MA • On-site

$44K - $50K/yr

Other

Posted 4 days ago

Job description

Customer Service Assistant

The Customer Service Assistant will support daily customer service operations while representing Hype Tier's commitment to quality and efficiency. This role requires strong communication abilities, a proactive mindset, and the capacity to handle inquiries with clarity and professionalism. You will play a key part in maintaining positive customer relationships and ensuring smooth service processes.

Responsibilities

  • Respond to customer inquiries via approved communication channels.
  • Provide accurate information, guidance, and solutions in a timely manner.
  • Assist in maintaining customer records and documentation.
  • Support internal teams by communicating customer needs and feedback.
  • Ensure all interactions reflect the company's service standards.
  • Contribute to continuous improvement of customer service procedures.

Qualifications

  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks with attention to detail.
  • Problem-solving mindset and willingness to learn.
  • Professional, organized, and able to work efficiently in a fast-paced environment.
  • Basic proficiency in office and communication tools.

Benefits

  • Competitive salary range of $44,000 – $50,000.
  • Opportunities for professional growth and internal advancement.
  • Skill development and ongoing training.
  • Supportive and collaborative work environment.

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