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Customer Service Assistant Jobs in Anna, IL (NOW HIRING)

Dollartree

Customer Service Associate I

Carbondale, IL · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Murphysboro, IL · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Carbondale, IL · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Carterville, IL · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Cape Girardeau, MO · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Murphysboro, IL · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Cape Girardeau, MO · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Cape Girardeau, MO · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Anna, IL · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Cape Girardeau, MO · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Anna, IL · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Jackson, MO · On-site

$12.75 - $17.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Cape Girardeau, MO · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Carterville, IL · On-site

$14 - $19.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Assistant information

See Anna, IL salary details

$10

$18

$25

How much do customer service assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service assistant in Anna, IL is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Anna, IL?

The most popular types of Customer Service jobs in Anna, IL are:

What cities near Anna, IL are hiring for Customer Service Assistant jobs?

Cities near Anna, IL with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Anna, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,164 per year, or $18.3 per hour.

Customer Service Assistant Manager

Tri-State Water, Power & Air

Cape Girardeau, MO • On-site

$45K - $50K/yr

Full-time

Posted 9 days ago

Job description

Customer Service Assistant Manager
Cape Girardeau, MO | Leadership Role | Call Center Operations | Customer-Focused
Help lead the team that drives the customer experience.
We’re looking for a Customer Service Assistant Manager to help oversee the daily operations, performance, and goals of our customer service department in Cape Girardeau, MO. This role will work closely with department leadership to keep the call center performing at a high level while ensuring customers receive a consistent, positive experience.
The ideal candidate has call center leadership experience, strong analytical and organizational skills, and understands both customer service and sales environments. Experience with ServiceTitan is a major plus.
What You’ll Own
  • Drive daily performance of the customer service call center with a focus on first-call resolution and customer satisfaction.
  • Monitor call center performance and identify opportunities to improve efficiency, quality, and customer experience.
  • Track, analyze, and report on key performance indicators (KPIs).
  • Handle customer escalations and work toward timely, effective resolutions.
  • Train, coach, and support customer service representatives and call center agents.
  • Assist with reviewing technician routes and assignments to improve efficiency and maximize productivity.
  • Oversee special projects and initiatives within the customer service department.
  • Execute monthly membership campaigns and help drive membership engagement and growth.
  • Manage a variety of administrative responsibilities to support daily department operations.
  • Work closely with leadership to establish goals, monitor progress, and implement improvements.
  • Help create a team culture focused on accountability, customer satisfaction, and results.
What You Bring
  • Previous call center experience in a team lead, senior, supervisory, or management role.
  • Experience working in both customer service and sales-focused environments.
  • Strong Excel skills, including the ability to analyze and report on data.
  • Experience with database management and CRM systems.
  • ServiceTitan experience is highly preferred.
  • Strong leadership, coaching, and communication skills.
  • Excellent organizational and time-management abilities.
  • Ability to analyze performance data and turn it into actionable improvements.
  • Strong problem-solving skills and the ability to handle customer escalations professionally.
  • Comfortable working in a fast-paced environment with multiple priorities.
  • Strong attention to detail and a results-driven mindset.
Why This Role Stands Out
  • Play a key role in the performance and success of the customer service department.
  • Work directly with leadership to improve processes and drive department goals.
  • Make a measurable impact on customer satisfaction, team performance, and overall business results.
  • Opportunity to grow within a growing organization.
Ready to Make an Impact?
If you're an experienced customer service or call center leader who knows how to motivate a team, analyze performance, and create an exceptional customer experience, we'd love to hear from you.
Tri-State Water, Power amp; Air is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.
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