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Customer Service Assistant Jobs in Amherst, MA (NOW HIRING)

Manufacturing Company

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

About the job Customer Service We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction ...

Costco Wholesale Corporation

Food Service Assistant

Enfield, CT · On-site

$15.25 - $19.25/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

TransCore

Customer Service Representative

Ludlow, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... Additional Duties that May be Required: * Assist at other E-ZPass MA facilities. * Assist in ...

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How much do customer service assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service assistant in Amherst, MA is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.50 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

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The most popular types of Customer Service jobs in Amherst, MA are:

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For Customer Service Assistant jobs in Amherst, MA, the most frequently searched job titles are:

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The top searched job categories for Customer Service Assistant jobs in Amherst, MA are:

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Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Amherst, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,021 per year, or $19.7 per hour.

Food Service Assistant

Vibram Corporation

North Brookfield, MA • On-site

$18.25 - $19/hr

Full-time

Re-posted 4 days ago

Job description

Description:Join Our Team as a Food Service Assistant!


Monday–Friday | No Nights, No Weekends!

Are you energetic, friendly, and ready to bring some flavor to the workday?
We’re looking for a Food Service Assistant who loves keeping things running smoothly and serving up great experiences along with great food.


What You’ll Be Doing

Every day is a little different, but you’ll get to:

  • Help prepare our daily menu items (hello, delicious smells!)
  • Wash dishes and keep our kitchen sparkling clean
  • Run the cash register with a smile
  • Wipe down tables and keep our dining area welcoming
  • Support the team with a variety of cafeteria tasks—no two days are exactly alike!

You’ll follow easy-to-understand routines, schedules, and instructions, and be a key part of creating a positive, efficient mealtime environment.

What You Bring to the Table
  • Ability to lift and move food products from boxes to storage areas
  • Comfortable being on your feet and moving around for most of your shift
  • Able to keep up the pace when things get busy
  • A positive attitude and a team-first mindset
Requirements:Food Service Assistant

Pay Rate: $18.25–$19.00 per hour (based on experience)

Bring your energy, creativity, and love for good food to our team! We’re looking for a Food Service Assistant who enjoys variety, teamwork, and making people’s day just a little brighter—one meal at a time.

Essential Duties & Responsibilities
  1. Food Prep With Flair
    Support the Food Service Manager by prepping ingredients (think chopping, peeling, assembling salads) and helping present delicious meals prepared by our chef. Share creative ideas—we love fresh inspiration for new menu items!
  2. Customer Service & Café Care
    Operate the cash register smoothly, handle payments and vouchers, and keep our café sparkling. Wash dishes, organize utensils, tidy up tables, and restock essentials like napkins and condiments. A clean, welcoming space is part of the experience!
  3. Stocking & Shopping
    Receive and store food items where they belong. Occasionally run to the grocery store to pick up supplies—yes, you get to be the hero who saves the recipe.
  4. Safety First
    Report any unsafe equipment or unusual situations. Follow all safety rules and use proper safety gear. We care about a safe, comfortable workplace.
  5. Food Orders & Baking Fun
    Prep, slice, bake, and assemble food orders headed to the manufacturing building break room. Your work fuels the entire operation—literally.
  6. Special Events Support
    Jump in to help with cooking, baking, serving, and clean-up for special events. These are often the most fun days!
  7. Reliability Matters
    Consistent, dependable attendance is essential—your team counts on you.

And of course…
Perform other similar or related duties as assigned. Every day brings something new.

Qualifications

To succeed in this role, you’ll bring:

  • A High School Diploma or GED
  • 1–3 years of experience in food service, hospitality, or a similar environment
  • The skills, teamwork, and positive attitude needed to perform each essential function (with reasonable accommodations available as needed)