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Customer Service Assistant Supervisor Jobs in Summit, IL

Ontic

Customer Service Assistant

Chicago, IL · On-site

$17.75 - $24.50/hr

As a Customer Service Assistant, you'll be one of the first points of contact for our customers. You'll answer questions, help resolve issues, provide accurate information, and make sure each ...

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All JobsCustomer Service Supervisor JobsCustomer Service Assistant Supervisor JobsCustomer Service Assistant Supervisor Jobs in Summit, IL

Customer Service Assistant Supervisor information

See Summit, IL salary details

$12

$22

$36

How much do customer service assistant supervisor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service assistant supervisor in Summit, IL is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $25.34 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Assistant Supervisor vs Customer Service Representative?

AspectCustomer Service Assistant SupervisorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer supervisory or leadership experienceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentSupervises team in call centers, retail, or service settingsHandles customer inquiries directly in similar environments
ResponsibilitiesOversees customer service team, manages escalations, ensures qualityResponds to customer questions, resolves issues, provides information
Common UsageUsed in retail, hospitality, call centers, and service industriesCommonly searched for customer support roles in same industries

The Customer Service Assistant Supervisor role involves overseeing and guiding customer service teams, focusing on team management and quality assurance. In contrast, Customer Service Representatives handle direct customer interactions. Both roles share similar environments and credentials, but the supervisor position emphasizes leadership and oversight.

What does a customer service assistant supervisor do?

A customer service assistant supervisor oversees daily customer service operations, supervises staff, ensures customer satisfaction, and handles escalated issues. They often train team members, monitor performance, and use customer management tools to improve service quality.

What cities near Summit, IL are hiring for Customer Service Assistant Supervisor jobs?

Cities near Summit, IL with the most Customer Service Assistant Supervisor job openings:

Customer Service Assistant Supervisor jobs near you

Customer Service Assistant

Lombard, IL • On-site

Hieu Tran - Country Financial
See more jobs at Hieu Tran - Country Financialexternal

$17 - $23.25/hr

Other

Retirement

Re-posted 16 days ago

Job description

Benefits:

Positive Office Culture

401(k) matching

Flexible schedule

Opportunity for advancement

Training & development

Customer Service Assistant – Part-Time

Hieu Tran – COUNTRY Financial | Lombard, IL

Start Your Career in Insurance with a Flexible, Part-Time Opportunity

Are you friendly, organized, and enjoy helping people? Are you looking for a flexible part-time position where you can gain valuable office and customer service experience while exploring a potential career in insurance?

Hieu Tran – COUNTRY Financial in Lombard, IL is looking for a Customer Service Assistant to join our team. This is an excellent opportunity for someone who enjoys working with people, learning new skills, and being part of a professional, customer-focused office.

No insurance experience or license is required. We're looking for a dependable, personable team member who is willing to learn and help support our customers and the day-to-day operations of the agency.

Bilingual Vietnamese speakers are strongly encouraged to apply!

What You'll Do

As a Customer Service Assistant, you'll help with basic office responsibilities and provide friendly support to our customers.

Responsibilities may include:

Answering phones and assisting customers with basic questions.

Greeting and helping customers in the office.

Responding to customer requests and directing questions to the appropriate team member.

Assisting with routine administrative and insurance office tasks.

Helping organize and maintain customer records and documents.

Scheduling appointments and assisting with follow-up communications.

Supporting the agency team with day-to-day office needs.

Learning about insurance products and agency processes.

Providing a professional, friendly experience to every customer.

What We're Looking For

The ideal candidate is:

Friendly, professional, and comfortable working with people.

Dependable, organized, and detail-oriented.

A strong communicator and active listener.

Comfortable answering phones and interacting with customers.

Willing to learn new computer systems and office technology.

Able to work independently while being a positive team player.

Eager to learn and take on new responsibilities.

Previous office, administrative, retail, hospitality, or customer service experience is a plus, but not required.

Bilingual Vietnamese is a big bonus!

Why Join Us?

Part-time position with a flexible schedule.

No insurance experience required.

No insurance license required to start.

Gain valuable experience in a professional insurance office.

Learn about the insurance industry and customer service.

Supportive team environment with opportunities to learn and grow.

Potential to transition into a full-time position in the future if desired.

Opportunity to pursue an insurance license and grow into a licensed role if you're interested in building a career in insurance.

A Great Opportunity to Get Your Foot in the Door

This position is ideal for someone who wants a flexible part-time job today while keeping the door open to a bigger career opportunity tomorrow. Whether you're looking to gain professional experience, explore the insurance industry, or eventually pursue a full-time or licensed position, we'll help you learn and grow along the way.

If you're dependable, personable, and ready to learn, we'd love to meet you!

Apply today to join Hieu Tran – COUNTRY Financial in Lombard, IL.

Apply