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Customer Service Air Freight Jobs (NOW HIRING)

LCX Freight USA LLC

Customer Service

Miami, FL · On-site

$19.23 - $21.64/hr

A Cargo Airline Customer Service Representative provides customer support and coordinates the movement of air freight shipments. The representative serves as a key point of contact between customers ...

JAS

Air Freight - Operations Specialist

Sterling, CO · On-site

Our services include air and ocean freight forwarding, contract logistics, customs brokerage ... To provide customer service to exporting customers: bookings, rates, document production ...

DSV A/S

Freight Forwarder, Air Export, AOG

Atlanta, GA · On-site

$44K - $57K/yr

Freight Forwarder, Air Export, AOG Time Type: Full Time A Freight Forwarder, Air Export will be ... Implement best practices and quality standards to enhance service delivery and customer ...

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As of Sep 11, 2026, the average hourly pay for customer service air freight in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Customer Service Operations Specialist (Air Import)

Peabody, MA • On-site

DHL Global Forwarding
Transportation and Warehousing • 10K+ employees
Learn more about DHL Global Forwardingexternal

$18.75 - $25/hr

Other

Re-posted 20 days ago

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 327 frontline employees who took The Breakroom Quiz

Job description


Job Title: Customer Service Operations Specialist (Air Import)
Job Location: Peabody, MA
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at [1] https://www.logistics.dhl/us-en/home/careers.html
As an Customer Service Operations Specialist (Air Import) you will be responsible for the movement of our customer's air import shipments. You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers.
Note: This is a 2nd shift position
Key Responsibilities:
* Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
* Build customer relationships by responding to customer communications via email, fax and mail
* Work with air and ground transportation partners to handle shipments
* Receive and track purchase orders from Importers/Overseas offices for pending air shipments
* Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
* Answer all customer inquiries in accordance with the Customer Service Policy standards
* Further increase customer satisfaction and business share through proactive and regular contact
* Communicate with and ensure release of the freight from air carriers
* Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
* Setup and coordinate deliveries to the customer
* Handle and manage all customer contact at file level regarding exceptions
* Additional projects as directed
Skills / Requirements:
* 1+ years of experience in freight forwarding industry, air import experience preferred
* Cargo Wise systems knowledge is a plus
* Exceptional customer service skills
* Detail oriented and strong follow-up skills
* Proficient with Microsoft office (Word, Excel, Outlook)

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

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About DHL

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When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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