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Customer Service Advisor Jobs in Reading, MA (NOW HIRING)

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Customer Service Advisor information

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$11

$21

$35

How much do customer service advisor jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service advisor in Reading, MA is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $25.10 per hour, depending on experience, location, and employer.

What is a customer service advisor?

A customer service advisor is the main point of contact for customers who call the customer service phone number or online chat application of a business or company. Their primary job duties are communicating with customers and resolving their issues. Other responsibilities may include answering general questions, collecting feedback about customers’ experience, placing and tracking orders, explaining services, initiating or canceling service contracts, troubleshooting problems, and fielding complaints. The main objective of a customer service advisor is to offer attention to your business’s customers.

What are the key skills and qualifications needed to thrive as a customer service advisor?

To thrive as a Customer Service Advisor, you need excellent communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for resolving customer issues efficiently, maintaining satisfaction, and supporting a positive brand reputation.

How does a customer service advisor typically handle challenging customer interactions, and what support is available from the team?

Customer Service Advisors frequently encounter challenging interactions, such as resolving complaints or managing dissatisfied customers. Most organizations provide advisors with training in de-escalation techniques and access to knowledge bases or escalation paths for complex issues. Team leads and supervisors are typically available for support, and regular team meetings or debriefs help share strategies and experiences. Collaboration with colleagues is encouraged to ensure consistent service and emotional support during demanding situations.

What is the difference between Customer Service Advisor vs Customer Support Representative?

AspectCustomer Service AdvisorCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications in customer service or technical support often preferred
Work EnvironmentCall centers, retail, or office settings; direct interaction with customersCall centers, technical support centers, or online chat platforms; focus on resolving issues
Employer & Industry UsageRetail, banking, telecom, hospitalityIT, tech companies, telecom, e-commerce
Common Search & ComparisonCustomer Service Advisor vs Customer Support Representative

While both roles involve assisting customers, Customer Service Advisors typically handle general inquiries and provide information in retail or service industries. Customer Support Representatives often focus on technical issues and troubleshooting, especially in tech-related fields. The roles overlap in communication skills and work environments but differ in the nature of customer interactions and technical knowledge required.

Is a customer service advisor a good entry level job?

A customer service advisor role is often considered a good entry-level job because it requires minimal prior experience and helps develop communication, problem-solving, and interpersonal skills. It typically involves working in a fast-paced environment, using tools like CRM software, and may lead to advancement within customer support or other departments.

What skills do you need to be a customer service advisor?

A customer service advisor needs strong communication skills, problem-solving abilities, and patience to handle customer inquiries effectively. They should be proficient in using computer systems and customer service software, and often require good interpersonal skills to maintain positive interactions with customers.
More about Customer Service Advisor jobs

What cities near Reading, MA are hiring for Customer Service Advisor jobs?

Cities near Reading, MA with the most Customer Service Advisor job openings:

Customer Service Advisor jobs near you
Infographic showing various Customer Service Advisor job openings in Reading, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,518 per year, or $21.9 per hour.

Customer Service Advisor - Dorchester

ScrubaDub Auto Wash Centers

Dorchester Center, MA • On-site

$17 - $20/hr

Other

Medical, Retirement

Re-posted 17 days ago

Job description

Customer Service Advisor

Are you a people person? Do you love cars?

New England's leading auto-wash company is seeking smiling customer service advisors to work in a fast-paced work environment. A 50+ year old family business, ScrubaDub is transforming the car wash experience in New England, and looking for new team members to grow with us.

Responsibilities and Duties:
  1. Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service!
  2. Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions.
  3. Store Operations: Maintain a clean and organized location. Complete necessary side-work and house-keeping items including cleaning the lot, and some basic maintenance work in the carwash.
Qualifications and Skills:
  • The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business.
  • The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales
  • Good verbal & written communication skills preferred
  • Basic computer skills to enter customer information as needed into our database
  • Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate
  • Grit - you'll be working outside in the cold and the heat
Benefits:

Employees average $17-20 per hour with bonus and tips. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include:

  • Average wage of $17-20 per hour, with wages and performance based bonus included
  • Health Insurance option for full time employees
  • 401K Retirement plan with 3% employer match
  • Free carwashes for your personal vehicle
  • Growth potential at a fast growing company

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