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Customer Service Admin Jobs in Ohio (NOW HIRING)

Dearing Compressor

Service Administrator

Youngstown, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Administrator is crucial to the support and success of the department. This position is ... Receive inbound customer service requests, collecting all pertinent information to provide ...

Dearing Compressor

Service Administrator

Youngstown, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Administrator is crucial to the support and success of the department. This position is ... Receive inbound customer service requests, collecting all pertinent information to provide ...

LeafHome

Customer Service Representative

Hudson, OH · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Service Administrator, you will answer and resolve any questions or issues in a professional ... Provides excellent customer service during all inbound and outbound phone calls while maintaining ...

Erie Home

Customer Service Representative - Erie Home

Toledo, OH · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

S. and Canada, with continued expansion About the Role The Service Admin handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions ...

Leaf Home

Customer Service Representative

Hudson, OH · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Service Administrator, you will answer and resolve any questions or issues in a professional ... Provides excellent customer service during all inbound and outbound phone calls while maintaining ...

MaryAnn Donuts

Customer Service

Canton, OH · On-site

$12.75 - $17.50/hr

  • PTO

Retail Associate - PTO - Earned Brickden Group dba Mary Ann Donuts Full and Part Time - Travel Required: Not Required Hourly + Merit Raises - Position Type: Customer Service On the job training ...

Erie Home

Customer Service Representative - Erie Home

Toledo, OH · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

S. and Canada, with continued expansion About the Role The Service Admin handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions ...

Erie Home

Customer Service Representative - Erie Home

Toledo, OH

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

S. and Canada, with continued expansion About the Role The Service Admin handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions ...

Mary Ann Donuts

Customer Service

Canton, OH · On-site

$13.50 - $18.75/hr

  • PTO

Brickden Group dba Mary Ann Donuts Management Available Location: Full and Part Time Travel Required: Not Required Level/Salary Range: Hourly + Merit Raises Position Type: Customer Service Contact:

Mary Ann Donuts

Customer Service

Canton, OH · On-site

$13.50 - $18.75/hr

  • PTO

Brickden Group dba Mary Ann Donuts Management Available Location: Full and Part Time Travel Required: Not Required Level/Salary Range: Hourly + Merit Raises Position Type: Customer Service Contact:

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Showing results 21-40

All JobsCustomer Service Admin JobsCustomer Service Admin Jobs in Ohio

Customer Service Admin information

See Ohio salary details

$11

$20

$32

How much do customer service admin jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service admin in Ohio is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service admin, and why are they important?

To thrive as a Customer Service Admin, you need strong organizational abilities, attention to detail, and proficiency in customer support processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office productivity tools, and basic data entry systems is typically required. Outstanding communication, patience, and problem-solving skills help you effectively address customer needs and resolve issues. These competencies are crucial for maintaining customer satisfaction, efficient workflow, and positive company reputation.

How does a customer service admin typically collaborate with other departments to resolve customer issues?

Customer Service Admins often act as a bridge between customers and various internal departments such as sales, technical support, and logistics. When customer concerns require input beyond standard procedures, admins coordinate with these teams to gather information, escalate issues, and ensure timely resolution. Effective communication and documentation are key, as admins must relay accurate details to both the customer and internal stakeholders. This collaborative approach not only helps resolve issues efficiently but also fosters a positive customer experience.

What does a customer service admin do?

A Customer Service Admin is responsible for managing customer inquiries, processing orders, handling complaints, and providing support to ensure customer satisfaction. They often act as a liaison between customers and other departments within a company, ensuring that issues are resolved quickly and efficiently. Additionally, they may handle administrative tasks such as maintaining customer records, preparing reports, and coordinating communication. Their role is crucial for maintaining positive customer relationships and supporting smooth business operations.
Customer Service Admin jobs near you
Infographic showing various Customer Service Admin job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,182 per year, or $20.3 per hour.

Service Administrator

Dearing Compressor

Youngstown, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

At Dearing Compressor & Pump, our people power everything we do.
They're not just employees, they're the heartbeat of our success and the driving force behind our progress. That's why we treat every team member like family. With a strong, collaborative culture, and a true people-first approach, Dearing isn't just a place to work, it's a place to grow, make an impact, and thrive.
Position Summary
Dearing Compressor is seeking a Service Administrator to work in its Industrial Service Department. The Service Administrator is crucial to the support and success of the department. This position is located in Youngstown, OH.Primary Responsibilities
  • Receive inbound customer service requests, collecting all pertinent information to provide exceptional customer service.
  • Track all customer communication through NetSuite ERP system.
  • Provide support to service technicians, inside sales, and outside sales as required.
  • Maintain timely and consistent communication with the Service Manager regarding daily status, trends, and key issues.
Contribute to the Financial Success of the Department By:
  • Ensuring job readiness for the field service team for scheduled jobs.
  • Maximizing field service routing efficiency.
  • Utilizing the appropriate field service skill sets for each job assignment.
  • Upselling customers on additional services or products, including warranty kits and expanded preventative maintenance programs.
Preventative Maintenance
  • Review and analyze Preventative Maintenance (PM) agreements for accuracy of service intervals and consumable parts.
  • Source required parts for PM services and route by location.
  • Schedule service personnel to perform PM services while optimizing routing efficiency using system reports and scheduling four weeks in advance.
  • Monitor the "ready to schedule" queue for all preventative maintenance orders and schedule these orders within 24 hours of notification.
  • Notify customers within that 24-hour period of the scheduled service date.
Quoting
  • Review all "revisit" or "needs more work" jobs through NetSuite reports to determine next steps.
  • Obtain vendor pricing and availability for all repair requests.
  • Generate repair proposals with lead times.
  • Source repair parts from vendors for approved work.
  • Communicate with customers regarding parts availability and scheduled work status in a timely manner, with weekly updates at a minimum.
  • Schedule service personnel to perform repairs while maximizing routing efficiency.
  • Notify customers and confirm readiness within 24 hours of the scheduled work date once parts are ordered and staged.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
  • Organization Skills - Uses resources effectively to manage storage and retrieval of data.
  • Attention to Detail - Thorough, accurate, and detail-oriented.
  • Written Communication - Able to read, interpret, and communicate written information effectively.
  • Teamwork - Supports the success of the entire team and contributes to a positive work environment.
  • Strong attention to detail, willingness to learn new skills and processes, and excellent follow-through skills.

Benefits
  • Medical, Vision, and Dental Insurance
  • Long-Term Disability Insurance
  • Short Term Disability
  • Life Insurance
  • 9 Paid Holidays
  • Paid Time Off
  • 401K Retirement Plan Up to a 4% Match
  • Drug Free Workplace

Apply