Customer Service Admin Jobs in Georgia (NOW HIRING)

Location: Dalton, Georgia

Department: DEPTEC

The Opportunity

The Field Service Administrator is responsible for executing the administrative and operational processes that support Integra Mission Critical’s Field Service operations. This role ensures accuracy, compliance, and efficiency across scheduling, documentation, timesheets, training, and reporting activities.

Serving as a key operational partner to Service leadership, this position provides structure, process consistency, and system governance to ensure service activities are executed effectively. The Field Service Administrator operates as the central point of coordination for administrative workflows, enabling the service team to meet customer commitments and operational goals.

What you will do?

• Manage and maintain service schedules, resource allocation, and project timelines to support efficient field service execution.
• Oversee document control for service operations, including work orders, service reports, training records, and technical documentation.
• Maintain proper document version control and ensure accessibility of operational records.
• Coordinate training programs and track employee certifications to support safety and operational compliance.
• Prepare reports and dashboards to provide visibility into service performance, labor utilization, and compliance metrics.
• Partner with Service Managers, Finance, Procurement, and Operations to resolve discrepancies and support cross-functional alignment.
• Support invoicing and billing processes to ensure accurate and timely customer and operational transactions.
• Coordinate inventory tracking of parts and tools to ensure availability for field service activities.
• Identify process improvement opportunities and implement administrative best practices to improve efficiency and accuracy.
• Support system enhancements and operational initiatives that improve service administration processes.
• Perform other duties as assigned in support of service operations and organizational objectives.

Required Qualifications

• 3–5+ years of experience in service administration, operations support, or similar role
• Strong understanding of service operations, scheduling, and administrative processes
• Experience with timesheet validation, expense tracking, and compliance processes
• Knowledge of document control and record management practices
• Ability to develop and improve administrative processes and workflows
• Strong analytical, organizational, and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Operations, or related field preferred
• Experience supporting field service, construction, or technical operations preferred
• Previous experience in data center operations, maintenance, or field service environments preferred

How we support you

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

• Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
• Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
• Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
• Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
• Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
• Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
• Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com