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Customer Service Account Manager Jobs in Basking Ridge, NJ

Winsor Consulting

Account Manager

Piscataway, NJ · On-site

We are currently hiring entry level individuals with a customer service & sales background for the Business Sales Account Manager position. We have found that candidates working in retail, restaurant ...

Astrodyne TDI

Inside Account Manager

Hackettstown, NJ · On-site

$70K - $80K/yr

Position Summary The Inside Account Manager serves as the primary point of contact for one of the ... Quality & Service Coordination * Partner with the Quality team to log, track, and manage customer ...

Astrodyne TDI

Inside Account Manager

Hackettstown, NJ · On-site

$70K - $80K/yr

Position Summary The Inside Account Manager serves as the primary point of contact for one of the ... Quality & Service Coordination * Partner with the Quality team to log, track, and manage customer ...

Emersesales

Account Manager

New York, NY · On-site +1

$125K - $160K/yr

Account Manager - NYC Metro Engineered Corrosion Solutions is an exciting and fast-growing ... Passion for customer service ECS is a company that puts our values first. Created by our people, we ...

OOCL USA Inc

Account Manager

Manhattan, NY · On-site

$95K - $107K/yr

Collaborate with internal teams including Trades department (pricing/rates), Customer Service ... Account Manager Qualifications: * Minimum of 5 years of sales experience in ocean transportation ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Basking Ridge, NJ

Customer Service Account Manager information

See Basking Ridge, NJ salary details

$26.8K

$48.8K

$77.3K

How much do customer service account manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service account manager in Basking Ridge, NJ is $48,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $55,600.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What are popular job titles related to Customer Service Account Manager jobs in Basking Ridge, NJ?

For Customer Service Account Manager jobs in Basking Ridge, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Basking Ridge, NJ look for?

The top searched job categories for Customer Service Account Manager jobs in Basking Ridge, NJ are:

What cities near Basking Ridge, NJ are hiring for Customer Service Account Manager jobs?

Cities near Basking Ridge, NJ with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Basking Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,777 per year, or $23.5 per hour.

ENTERPRISE SALES EXECUTIVE & ACCOUNT MANAGEMENT LEADER

ABCO Maintenance

Staten Island, NY • On-site

Full-time

Re-posted 19 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Sales and Marketing
Description
ABCO Facility Maintenance
Location: Remote
Employment Type: Full-Time
Compensation: 80K-100K
About ABCO:
ABCO Facility Maintenance is a trusted provider of commercial facility maintenance, emergency response, and capital repair services. For over 35 years, we have partnered with multi-site commercial clients across retail, healthcare, industrial, logistics, manufacturing, restaurant, and commercial real estate sectors. As we enter our next phase of growth, we are seeking an experienced sales leader who can drive enterprise business development while leading a high-performing account management team.
This is a leadership position for someone who enjoys creating opportunities, building executive relationships, closing complex commercial agreements, and developing a team that delivers exceptional client experiences.
Position Summary:
The Senior Enterprise Sales Executive & Team Manager is responsible for developing new enterprise business, expanding existing strategic accounts, and leading the Account Management Team.
This individual will maintain an active sales pipeline while providing leadership, coaching, and accountability for the account management team.
The ideal candidate combines the mindset of a business developer with the leadership skills needed to build long-term customer relationships and scalable revenue growth.
Primary Responsibilities:
Enterprise Business Development
  • Generate new enterprise opportunities through proactive prospecting, networking, referrals, and strategic outreach.
  • Build relationships with executive decision-makers including C-suite executives, Facility Directors, Operations Leaders, Procurement Teams, and Real Estate professionals.
  • Develop strategic account plans focused on long-term recurring revenue.
  • Manage complex sales cycles from initial contact through contract execution.
  • Build and maintain a healthy sales pipeline with accurate forecasting.

Strategic Account Growth:
  • Develop growth strategies for existing national and regional customers.
  • Identify opportunities for service expansion, additional locations, and cross and value added-selling.
  • Conduct executive business reviews with key clients.
  • Improve customer retention through proactive relationship management.
  • Serve as executive sponsor for strategic customer relationships.

Team Leadership:
  • Lead, coach, and develop the Account Management Team.
  • Establish performance expectations, KPIs, and accountability.
  • Mentor team members in customer service, account management, communication, and relationship development.
  • Collaborate with Operations, Dispatch, Sub-Vendor Team, Project Management, Billing, and Executive Leadership to ensure outstanding client experience.
  • Participate in recruiting, interviewing, onboarding, and performance management.

Success in This Role Looks Like:
  • Consistently generating a pipeline of new qualified enterprise opportunities.
  • Seeking out and securing new strategic commercial clients.
  • Expanded revenue within existing customer accounts.
  • Developed strong executive relationships with key decision-makers.
  • Built a high-performing account management team focused on exceptional customer service and customer retention.
  • Contributed significantly to ABCO's long-term growth strategy.

Position Requirements
Required Qualifications:
  • Minimum 7 years of experience selling commercial facility maintenance, building services, construction services, property services, or similar B2B solutions.
  • Proven record of developing new business through self-generated prospecting, networking, referrals, cold outreach, and relationship building.
  • Experience managing complex commercial sales opportunities and long-term service agreements.
  • Experience selling into multi-location organizations.
  • Demonstrated leadership experience managing or mentoring account management and/or customer success professionals.
  • Strong business, financial, and operational insight.
  • Excellent communication and negotiation skills.
  • Exceptional organizational skills with strong attention to detail.
  • Ability to thrive in a fast-paced, growth-oriented environment.

Preferred Qualifications:
  • Existing relationships within retail, healthcare, logistics, manufacturing, hospitality, grocery, commercial real estate, or restaurant industries.
  • Experience responding to RFPs and enterprise procurement processes.
  • Experience with CRM platforms such as HubSpot, Microsoft Dynamics, Salesforce, ClickUp, or similar.
  • Bachelor's degree in Business, Sales, Marketing, or a related field.

Full-Time/Part-Time
Full-Time
Position
Account Manager- Retail and Facility Maintenance Service
Number of Openings
1
Open Date
8/27/2026
Location
ABCO Maintenance Main Facility
About the Organization
This position is currently accepting applications.

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