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Customer Serve Jobs (NOW HIRING)

Serve as a key support in sustaining business growth and profitability by maximizing value * Hold product trainings and demonstrations for customers * Serve as a key support in onboarding processes ...

Customer Service Representative

Athens, GA

$15.50 - $21/hr

The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of ...

Customer Service Representative

Southaven, MS · On-site

$14.50 - $19.75/hr

The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of ...

Customer Care Associate - Nationals/Strategic

Denton, TX · On-site

$13.50 - $18.75/hr

Serve as the single point of contact for key accounts * Investigate, analyze, and resolve customer concerns * Manage high volume of inbound calls * Respond to inquiries related to orders, quotes ...

Serve as product line expert and advisor to Independent Sales Professionals their staff * Operate as a point of contact on matters specific to the assigned Customers and Independent Sales ...

Serve as product line expert and advisor to Independent Sales Professionals their staff * Operate as a point of contact on matters specific to the assigned Customers and Independent Sales ...

Serve as product line expert and advisor to Independent Sales Professionals their staff * Operate as a point of contact on matters specific to the assigned Customers and Independent Sales ...

Wingstop's mission is to serve the world flavor. Wingstop is the destination when you crave fresh ... The ideal candidate is focused on excellent customer service and excellent operational results, and ...

You will serve as a central point of coordination for global customer activities in a highly international environment, ensuring seamless alignment between our North American and global teams and ...

You will serve as a central point of coordination for global customer activities in a highly international environment, ensuring seamless alignment between our North American and global teams and ...

Customer Service Representative

Stow, OH

$14.75 - $20/hr

Serves as a customer champion and ensures customer satisfaction in all dealings with Mactac. Excels at the below duties and responsibilities. Requires minimal management support and supervision to ...

Customer Service Representative

Stow, OH · On-site

$14.75 - $20/hr

Serves as a customer champion and ensures customer satisfaction in all dealings with Mactac. Excels at the below duties and responsibilities. Requires minimal management support and supervision to ...

Serve as customer advocate, including: collecting customer feedback on product needs, understanding customer and industry trends and articulating those back to the business * Work closely with ...

Customer Service Representative

Stow, OH · On-site

$14.75 - $20/hr

Serves as a customer champion and ensures customer satisfaction in all dealings with Mactac. Excels at the below duties and responsibilities. Requires minimal management support and supervision to ...

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Customer Serve information

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$26

How much do customer serve jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer serve in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What cities are hiring for Customer Serve jobs? Cities with the most Customer Serve job openings:
What states have the most Customer Serve jobs? States with the most job openings for Customer Serve jobs include:
Infographic showing various Customer Serve job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - ETP

IMC MetalsAmerica

Shelby, NC

$14.50 - $19.75/hr

Other

Posted 25 days ago


Job description

Customer Service Representative

The Customer Service Representative serves as the primary point of contact for assigned customer accounts, ensuring accurate order management, proactive communication, and coordination across scheduling, logistics, quality, accounting, and operations teams. This role supports customer satisfaction through timely order processing, shipping coordination, reporting, and issue resolution while helping maintain efficient operational flow within a manufacturing environment.

The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced manufacturing and supply chain setting.

Key Responsibilities

Order Management & Customer Support

  • Enter and maintain customer orders accurately and timely within the ERP system (NetSuite).
  • Manage purchase orders, shipping schedules, pricing updates, quantities, and related order information.
  • Monitor open orders and proactively communicate updates, delays, or changes to customers.
  • Serve as the primary day-to-day contact for assigned customer accounts and respond promptly to customer inquiries.
  • Coordinate closely with production scheduling, logistics, and operations teams to ensure accurate and timely fulfillment.
  • Distribute customer shipping schedules and communicate updates resulting from production or transportation changes.
  • Build and maintain strong customer relationships through consistent communication and responsiveness.

Forecasting & Reporting

  • Contact customers by the 15th of the prior month to confirm forecasts and anticipated order requirements.
  • Prepare and maintain monthly customer forecast reports for management review.
  • Generate and distribute end-of-week and end-of-month sales and shipment reports to customers.
  • Prepare open-order reports and support carry-over order tracking for the monthly hedging process.

Documentation & Compliance

  • Provide customers with Bills of Lading (BOLs), packing lists, Certificates of Analysis (CoAs), and other shipping documentation.
  • Retrieve documentation from NetSuite when available or coordinate with logistics and quality teams to obtain required records.
  • Maintain accurate customer and order documentation within company systems.

Credits, Returns & Issue Resolution

  • Create and process Return Merchandise Authorizations (RMAs).
  • Coordinate customer credits with accounting and operations teams.
  • Assist in resolving shipment discrepancies, order issues, and customer concerns in a timely and professional manner.

Cross-Functional Coordination

  • Collaborate daily with scheduling, logistics, quality, accounting, and operations teams to ensure customer commitments are met.
  • Support monthly hedging activities, including open-order analysis, scrap return tracking, and related reporting.
  • Contribute to continuous improvement initiatives focused on customer service, operational efficiency, and reporting accuracy.