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Customer Service Expert

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How much do customer sales and service expert jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer sales and service expert in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

Is remote customer sales and service expert a stressful job?

Remote customer sales and service experts often experience stress due to high call volumes, meeting sales targets, and managing customer issues remotely. Success in this role requires strong communication skills, patience, and the ability to handle challenging interactions, which can contribute to job-related stress.

What does a customer sales and service expert do?

A customer sales and service expert assists customers by answering questions, resolving issues, and promoting products or services. They often use communication skills, product knowledge, and sales techniques to enhance customer satisfaction and drive sales in retail, call centers, or service environments.

What is a customer sales and service expert job description?

A customer sales and service expert is responsible for assisting customers with product information, processing transactions, and resolving issues to ensure customer satisfaction. They often use communication skills, product knowledge, and sales techniques to meet sales targets and provide excellent service in retail or service environments. The role may require familiarity with point-of-sale systems and a focus on customer experience.

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Customer Sales And Service Expert jobs near you

Customer Sales & Service Representative

Crestwood, IL • On-site

Applied Industrial Technologies
Construction Materials Wholesalers • 5 - 10K employees
Learn more about Applied Industrial Technologiesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Applied Industrial Technologies rating

6.8

Company rating: 6.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

Job description

Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
  • 6 months of customer service experience preferred
  • Excellent telephone, and written skills, including English grammar
  • Ability and desire to learn new systems and processes quickly
  • Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
  • High school diploma or equivalent
  • Valid driver's license and clean driving record (MVR)
  • SAP / ERP experience, preferred but not required
  • Some knowledge of industrial distribution products and hydraulics, preferred but not required
  • Attention to detail, accuracy, ability to multitask, sense of humor
  • Ability to lift up to 50 lbs.

SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

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