Customer Returns Representative Jobs in Reno, NV

Discover your next career at Mygrant Glass!

About Us:

Mygrant Glass was established in 1926, we've journeyed from a single location in California to becoming the largest independent wholesale distributor of automotive glass in the United States. Our enduring success is built on a foundation of unparalleled inventory, an extensive warehouse network, and uncompromising quality standards. We thrive on forming lasting partnerships that drive the success of our valued customers.

Now Hiring: Customer Service Representative

Serve with Excellence. Support with Care.
At Mygrant Glass, we’re looking for a dependable Customer Service Representative to provide essential support to our customers and branch operations. In this role, you’ll be the first point of contact for clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service. You’ll also assist with returns, account management, and inventory coordination, helping to maintain efficiency and accuracy across the branch.

As a key team member, you’ll manage customer interactions with professionalism and attention to detail, while supporting both colleagues and customers with patience and care. This role is critical to maintaining Mygrant’s high standards of service and operational excellence.

Customer Service Representative

Non-Exempt

Reports To: Branch Manager

ESSENTIAL JOB FUNCTIONS:

The following responsibilities are subject to change based on the needs of the company and the employee level.

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and escalate customer concerns as needed.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

MINIMUM Professional Experience, skills, abilities:

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment.
• Excellent at resolving customer conflict.
• Willing to learn and follow directives.
• Exhibit patience and attentiveness.
• Exceptional time management skills with impeccable follow through.
• Technologically proficient.

MINIMUM Education Requirements

• High School Diploma, GED or equivalent preferred.

POSITION SUMMARY:

A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Join our team:

We are a passionate and close-knit community of individuals who believe in the power of teamwork and provide friendly, knowledgeable, and prompt service. At Mygrant Glass, we don't just offer jobs; we offer opportunities to nurture your career with one of the nation's leading wholesale auto glass companies.

Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local law. Base pay does not include other forms of compensation. Mygrant Glass is proud to offer its employees a comprehensive benefits package including:

Benefits:

Health Insurance Flexible Spending Plan Health Savings Plan Dental Insurance

Vision Insurance Paid Time Off Paid Sick Time Paid Holidays 401K/with matching Overtime Pay (when offered)

"We do not accept resumes or applications submitted through recruitment agencies. All applications should be submitted directly by the candidate themselves. Additionally, if we were not aware of your agency’s involvement prior to receiving the resume or application, please understand that we will not be bound by any agency terms or conditions."