Customer Returns Representative Jobs in Baton Rouge, LA

Job Posting End Date: August 14

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:Minimum starting base pay is $53,600.00 annually
The ADA Specialist role is a professional level position in the Unum Leave Management Center. The ADA Specialist serves as a liaison with our customers, being a "single point of contact" for the employer to assist understanding of individual claim or leave status as well as providing consulting and education on disability related matters. The role will facilitate clear understanding of Unum communications, processes, and benefits. The ADA Specialist is positioned to educate regarding process and considerations in stay at work, return to work and workplace adjustments.
The ADA Specialist will also facilitate ADA file reviews by interacting with our customers' employees with medical conditions who request assistance in staying at or returning to work from a leave. The ADA Specialist will obtain and review medical information to make a recommendation whether the customer's employee is likely qualified for worksite assistance under various state and federal regulations. Additionally, the ADA Specialist will review the medical and job duty information to identify potential modifications that may help an employee do his or her job, coordinating with vocational and clinical resources as needed. The role will work with managers and employees to promote interaction and reach agreement on effective modifications to assist stay at work or return to work efforts, including follow ups to confirm effectiveness of modifications.

Principal Duties and Responsibilities

• Serves as a "single point of contact" for our ADA customers' managers and designated HR representatives regarding questions related to ADA, integrated leave management procedures, FMLA process, and STD/LTD claims management.
• Provides consultation and education to customer about individual readiness or projected readiness of their employee to stay at work or return to work as well as ADA considerations
• Upon request from the employer, manage the interaction between the employer's representative, the employee, and the attending physician. The process includes, but is not limited to, obtaining the appropriate forms to be signed, providing education about Unum's role, the manager's role, and the employee's role in obtaining assistance, and facilitating discussions as needed to reach agreement on plans.
• Obtain or review medical information to determine whether to provide recommendation to customer regarding qualification of employee for worksite modification and identify possible worksite modifications for employees who present medical conditions or functional limitations that impact their abilities to perform work tasks or disrupt productivity levels. Consider when to recommend or follow through on customer's request to coordinate independent medical evaluations.
• Partner with appropriate Unum entities, including the Law Department, clinical and vocational resources, and our disability/leave organizations, to effectively deliver the service.
• Remain current in education regarding state insurance privacy laws and HIPAA and assist customer in identifying issues when communicating regarding medical information.
• Track what modifications are provided by the customer and ensure proper documentation on all interactions and customers' modification decisions.
• Perform other duties as assigned by Unum or as requested by our customer and approved by Unum.

Job Specifications

• Bachelor's Degree or equivalent, relevant business experience
• Demonstrated experience and proficiency in disability management, leave management, workers compensation administration, clinical and/or vocational rehabilitation, disability case management, or human resources
• Grounding in legal issues pertaining to disability and absence management, particularly knowledge of FMLA, ADA, and state leave laws
• Proven excellence in using persuasion and negotiation skills
• Demonstrated collaborative behavior and being a strong team player
• Strong creativity and problem-solving skills, including ability to analyze impacts and implications of viable approaches, identify alternative approaches, achieve resolution
• Ability to work independently and produce results in timely manner
• Demonstrated analytical skills including ability to produce credible reports and documents on a range of related topics
• Ability to effectively participate in relatively ambiguous work situations and structures
• Ability to exercise sensitivity, encouragement, and discretion with customer's employees to encourage return to work or stay at work
• Ability to work cooperatively with employers, vendors, and clinical specialists to conceptualize, create, implement and evaluate RTW plans for employees
• Understanding and proficient use of system applications, including tools for tracking, documenting and/or diary systems
• Occasional travel possible
• Remote employees are eligible to apply.

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$45,600.00-$86,200.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum