Customer Returns Associate Jobs in Surrey, BC (NOW HIRING)

Organization: Encorp Pacific (Canada)

Location: Vancouver, BC

Job Title: Return-It Associate

Position Type: Permanent Full-Time

About Us

Encorp Pacific (Canada), better known as Return-It, is a British Columbia based federally incorporated, not-for-profit, product stewardship corporation with beverage container management as our core business. Our mandate is to develop, manage and improve systems to recover used packaging and end-of-life products from consumers and ensure that they are properly recycled and not land-filled or incinerated.Encorp's evolving collection network consists of 180+ Return-It collection locations across BC.

Job Overview

Encorp is seeking a dynamic and dedicated individual to join our team as a Return-It Associate. This is an excellent opportunity for someone who enjoys working with people, values environmental sustainability, and is looking to build new skills in a supportive environment. In this role, you will assist customers, process container returns, operate recycling equipment, and help ensure the smooth day-to-day operation of the Return-It collection facility.

Key Responsibilities

Operations

• Daily operations of the Return-It collection facility, including inspection of containers for compliance with recycling program guidelines (e.g., ensuring they are eligible for deposit refunds).
• Ensure efficient and accurate processing of beverage container returns through RVMs and automated equipment.
• Utilize cash handling operational procedures, operate customer deposit return transactions using Encorp's proprietary point-of-return (POR) system, and ensure accurate daily cash reconciliation.
• Prepare and submit end-of-day financial reports from the POR system to the Finance team.
• Monitor beverage container collection levels and back of house storage capacity and coordinate inventory levels and shipments with Encorp transporters to meet customer demand.
• Adhere to established safety procedures: Take proactive measures to identify and mitigate potential hazards, ensuring the workplace is safe for all employees and customers.
• 
  Adhere to health and safety protocols: Follow established Health and Safety programs and procedures for all employees.
  
• Adhere to all company policies and procedures
• Suggest process improvements

Customer Service

• Provide a high level of customer service to Return-It customers, providing assistance and information to customers regarding the deposit return process.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Inform customers about the environmental benefits of recycling and the deposit return system.
• Ensure awareness and commitment to regulations, procedures or policies that impact customers so that you can provide accurate and timely information to encourage repeat behaviour.

Equipment Operations

• Become proficient in the day-to-day operation and maintenance of RVMs and automated sorting equipment used in the beverage container deposit return process.
• Ensure adherence to the regular and preventative maintenance procedures for all equipment in use at the facility.
• Coordinate with technical support for any equipment-related issues and ensure timely resolution and escalate to a manager as needed.
• Utilize pallet jacks or other equipment to move material from automation equipment to storage area and to ready material for collection by transporters.

*Duties and responsibilities may evolve based on business needs.

Qualifications

• Previous retail or customer service experience is an asset; we are looking for someone with a positive attitude and a willingness to learn.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills.
• Ability to learn and operate the daily use of RVMs and automated sorting equipment.
• Ability to lift and move materials.
• Knowledge and passion for environmental sustainability practices are a plus.
• Must be bondable.

Education & Experience

• High school diploma or equivalent.
• Previous experience in a retail chain/franchise environment is an asset.
• Knowledge or experience of EPR or alternative recycling programs is an asset.
• Strong attention to detail and ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Verbal and written communication in English.

Compensation:

• $20.00 per hour

Work Schedule

• 40 hours a week
• Sunday - Thursday 9am - 5pm

Benefits

• Comprehensive health, dental, and vision benefits
• Company-matched RRSP contributions
• Three weeks of annual vacation
• Annual Health & Fitness Allowance
• Annual Public Transit Allowance
• Paid training and ongoing learning opportunities to help you succeed in the role
• Supportive and collaborative team environment
• Opportunity to develop customer service, retail, equipment operation, and cash handling skills
• Meaningful work that helps promote recycling and environmental sustainability in British Columbia

If you have any questions or concerns or if you require any reasonable accommodation during the recruitment process, feel free to send an email to encorprecruiting@returnit.ca.

At Encorp, we are dedicated to fostering a workplace that celebrates diversity and inclusion, where every voice is heard and valued. As we strive to make a positive impact on our natural environment, we believe that a diverse team brings forth fresh perspectives, innovative solutions, and a collective strength that enables us to achieve our mission of used beverage container and waste diversion. If you are passionate about sustainability, eager to lead a team in driving impactful change, and believe in the power of diversity, we invite you to apply for this important position to join our team. Together, we can create a more sustainable future while fostering an inclusive and empowering work environment. Apply today and be a part of our transformative journey at Encorp.