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Customer Returns Associate Jobs in Miami, FL (NOW HIRING)

exhibitDEAL

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Customer Service Associate

North Miami Beach, FL · On-site

$20 - $22/hr

exhibitDEAL is currently seeking a Customer Service Associate to join our team in Miami, FL. ABOUT ... Support warranty claims, returns, and issue resolution * Assist sales team with follow-ups and ...

New

exhibitDEAL

Be Seen First

Customer Service Associate

North Miami Beach, FL · On-site

$20 - $22/hr

exhibitDEAL is currently seeking a Customer Service Associate to join our team in Miami, FL. ABOUT ... Support warranty claims, returns, and issue resolution * Assist sales team with follow-ups and ...

New

Floor & Décor

Customer Service Associate

Hialeah, FL · On-site

$15/hr

As a Cashier (Customer Service Associate), you are the first and final interaction for Floor ... product returns, performing basic cash office functions and providing every customer with an ...

Floor & Decor

Customer Service Associate

Miami, FL

$15/hr

As a Cashier (Customer Service Associate), you are the first and final interaction for Floor ... product returns, performing basic cash office functions and providing every customer with an ...

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... processing returns and Mobile POS transactions. * Provide friendly, professional, and accurate ...

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... processing returns and Mobile POS transactions. * Provide friendly, professional, and accurate ...

KITH

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... processing returns and Mobile POS transactions. * Provide friendly, professional, and accurate ...

Arona Home Essentials

Customer Retention Associate

Miami, FL · On-site

$13.75 - $19.25/hr

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... Assisting with merchandise returns and customer deliveries approximately 5-25 hours per week.

Arona Home Essentials

Customer Retention Associate

Miami, FL · On-site

$13.75 - $19.25/hr

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... Assisting with merchandise returns and customer deliveries approximately 5-25 hours per week.

Arona Home Essentials

Customer Retention Associate

Miami, FL · On-site

$13.75 - $19.25/hr

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... Assisting with merchandise returns and customer deliveries approximately 5-25 hours per week.

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Miami, FL

Customer Returns Associate information

See Miami, FL salary details

$8

$16

$26

How much do customer returns associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer returns associate in Miami, FL is $16.39, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $18.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Miami, FL? For Customer Returns Associate jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Miami, FL look for? The top searched job categories for Customer Returns Associate jobs in Miami, FL are:
What cities near Miami, FL are hiring for Customer Returns Associate jobs? Cities near Miami, FL with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Miami, FL as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,094 per year, or $16.4 per hour.

Customer Service Associate

NO LIVE BAIT NEEDED

Fort Lauderdale, FL • On-site

$13.75 - $19/hr

Full-time

Re-posted 9 hours ago

Job description

The Customer Service Associate ensures efficient order processing and maintaining strong customer relations while also performing warehouse duties. 

The Customer Service Associate is responsible for ensuring great customer experience to our customers and stores. This role is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.


 Primary Job Responsibilities

  • Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
  • Monitor and improve customer service by resolving inquiries quickly and accurately 
  • Ensure smooth order processing, shipping and returns while maintaining service excellence 
  • Handle escalated customer issues and complaints, providing guidance and support to the team in resolving complex or sensitive situations 
  • Track key performance indicators (KPIs) such as resolution time, first contact resolution, and customer satisfaction, and implement strategies to improve performance
 
Required Experience and Skills

  • Understanding of Shopify Integration:
  • Understanding how Shopify integrates with Gorgias and Management Systems (WMS) to sync inventory and order data.
  • Streamlining order fulfillment processes, including automated picking, packing, and shipping.
  • Utilizing Shopify's and Gorgias features for order management, fulfillment automation and returns
  • Sales experience
  • Customer Service Experience
  • Ability to lift 50 lbs.
  • Ability to stand on feet for the majority of an 8 hour day
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft 365 suite
Preferred but not Required Experience and Skills

  • Distribution and/or wholesale experience
  • Forklift experience
  • Experience working in a warehouse
  • Experience using RF Scanners, Shipstation, Skuvault