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Customer Returns Associate Jobs in Laurel, MD (NOW HIRING)

Capital Electric

Be Seen First

Warehouse Transfer / Return Associate

Upper Marlboro, MD · On-site

$20 - $22/hr

The item arrives back at the warehouse's returns dock or designated area * Inspection and ... customer or restocking the inventory. * Transfer to Storage or Dumpster: The item is then moved ...

Clark Associates

Front End Associate

Gwynn Oak, MD · On-site

$17.25 - $20.75/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Clark Associates

Front End Associate

District Heights, MD · On-site

$17 - $20.50/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Albertsons

Customer Service Clerk

Baltimore, MD

$15 - $21/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

Albertsons

Customer Service Clerk

Silver Spring, MD · On-site

$15 - $21/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

The Restaurant Store

Front End Associate

Gwynn Oak, MD

$18 - $21/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Coronado Stone

CUSTOMER SERVICE CLERK (PART TIME)

Bethesda, MD · On-site

$17 - $20.75/hr

Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely. * Assists in training new associates in ...

MASTER-PJK SERVICE LLC

Returns Desk Clerk

Landover, MD

$17 - $18/hr

The Returns Desk Associate is responsible for efficiently checking in returned products from the Delivery Truck Drivers and accurately entering the customer credits and RMAs into the Keany Produce ...

MASTER-PJK SERVICE LLC

Returns Desk Clerk

Landover, MD · On-site

$17 - $18/hr

The Returns Desk Associate is responsible for efficiently checking in returned products from the Delivery Truck Drivers and accurately entering the customer credits and RMAs into the Keany Produce ...

PGA TOUR Superstore

Customer Service Associate

Timonium, MD · On-site

$14 - $19.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Timonium, MD · On-site

$14 - $19.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

Mohawk Industries, Inc.

WAREHOUSE ASSOC II - SSC

Alexandria, VA · On-site

$15.50 - $18.50/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may ...

Dal-Tile

Warehouse Associate II (FT)

Alexandria, VA · On-site

$17 - $20.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may ...

Dal-Tile

Warehouse Associate II (FT)

Alexandria, VA · On-site

$17 - $20.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may ...

Mohawk Industries

WAREHOUSE ASSOC II - SSC

Alexandria, VA · On-site

$15.50 - $18.50/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may ...

Dal-Tile

WAREHOUSE ASSOC II - SSC

Alexandria, VA · On-site

$17 - $20.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Laurel, MD

Customer Returns Associate information

See Laurel, MD salary details

$8

$16

$27

How much do customer returns associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer returns associate in Laurel, MD is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in Laurel, MD look for?

The top searched job categories for Customer Returns Associate jobs in Laurel, MD are:

What cities near Laurel, MD are hiring for Customer Returns Associate jobs?

Cities near Laurel, MD with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Laurel, MD as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,343 per year, or $17 per hour.

Warehouse Transfer / Return Associate

Capital Electric

Upper Marlboro, MD • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

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Job description

Capital Electric has a Transfer / Return Associate position available at our Upper Marlboro, NC location. A Warehouse Transfer / Return Associate for Capital Electric is responsible for overseeing incoming and outgoing shipment activity, assisting warehouse associates in daily activities, and keeping the warehouse stocked in an orderly fashion to help the branch maintain being the electrical distributor of choice in their area.


Responsibilities

  • Receiving the Return: The item arrives back at the warehouse's returns dock or designated area
  • Inspection and Processing: Inspect the item to determine its condition (e.g., damaged, sellable, needs repair). This requires tracking the item's journey and determine necessary actions, such as refunding the customer or restocking the inventory.
  • Transfer to Storage or Dumpster: The item is then moved from the processing area to its appropriate location.
  • Learn our Solar Eclipse software
  • Oversee incoming and outgoing shipment activity to company standards
  • Ensure warehouse cleanliness to company standards
  • Communicate with warehouse leadership
  • Oversee (and assist) WH Associate:
    • Verifying and packaging products for shipping (shrink wrapping, boxing, labeling)
    • Staging product for loading
    • Loading product onto truck
    • Unloading materials from truck
    • Moving materials to warehouse for storage
    • Moving waste to dumpsters
  • Responsible for quality control
  • Operate within standard operating procedures (SOPs) and OSHA safety standards
  • Operate Powered Industrial Trucks (PIT). Stand up, reach truck, order picker and sit-down propane forklift
  • Other duties assigned


Requirements

  • 3+ years warehouse experience
  • Turret Forklift Driver
  • Ability to perform accurate work and pay close attention to details
  • Ability to lift up to 50 pounds on regular basis; 70 lbs occasionally
  • Proficient use of a Reach Truck forklift will be required.
  • Must be flexible and able to multi-task on a regular basis
  • Basic reading, writing, and arithmetic skills required
  • Good communication skills.
  • Strong organizational skills.
  • Time management skills.

Company Description

Capital Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate in Maryland, Virginia, Pennsylvania, West Virginia, North Carolina, South Carolina and Georgia, and are part of the Sonepar group, the world’s #1 electrical distributor with over 46,000 associates around the globe.