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Customer Returns Associate Jobs in Utah (NOW HIRING)

Factory Motor Parts

Warehouse Associate

Salt Lake City, UT · On-site

$15.50 - $18.50/hr

Warehouse Associate We are looking for an energetic and highly-motivated Operations Associate who ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Salt Lake City, UT · On-site

$15.50 - $18.50/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Salt Lake City, UT · On-site

$15.50 - $18.50/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Genuine Parts Company

Warehouse Associate

Salt Lake City, UT · On-site

$15.50 - $18.50/hr

SUMMARY: Under direct supervision, the Warehouse Associate performs all shipping and receiving ... Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

Genuine Parts Company

Warehouse Associate

Salt Lake City, UT · On-site

$15.50 - $18.50/hr

SUMMARY: Under direct supervision, the Warehouse Associate performs all shipping and receiving ... Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

McNichols Co

Shipping & Receiving Associate

Draper, UT · On-site

$16 - $18.50/hr

The Shipping and Receiving Associate is responsible for performing warehouse functions including ... customer returns and damaged freight. * Provide excellent customer service; answer phone, direct ...

McNichols

Shipping & Receiving Associate

Draper, UT

$16 - $18.50/hr

The Shipping and Receiving Associate is responsible for performing warehouse functions including ... customer returns and damaged freight. * Provide excellent customer service; answer phone, direct ...

Carmax

Supply Associate

South Jordan, UT · On-site

$19.43 - $27.09/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Riverton, UT · On-site

$19.43 - $27.09/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Salt Lake City, UT · On-site

$19.43 - $27.09/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

West Jordan, UT · On-site

$19.43 - $27.09/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Utah

Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a Customer Returns Associate, and why are they important?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a Customer Returns Associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by Customer Returns Associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Utah? For Customer Returns Associate jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Utah look for? The top searched job categories for Customer Returns Associate jobs in Utah are:
What cities in Utah are hiring for Customer Returns Associate jobs? Cities in Utah with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

CUSTOMER SERVICE/SERVICE BOOTH CLERK

Smith's Food and Drug

Herriman, UT • On-site

$15 - $18.25/hr

Part-time

Posted 9 days ago

Smith's Food and Drug rating

5.9

Company rating: 5.9 out of 10

Based on 299 frontline employees who took The Breakroom Quiz

62nd of 122 rated grocery stores

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

  • Must be 18 or older
  • Ability to handle stressful situations
  • Effective written and oral communication skills
  • Knowledge of basic math (e.g., counting, addition, and subtraction)

Desired

  • Retail grocery
  • Cashier
  • Customer service experience
  • Second language: speaking, reading and/or writing
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
  • Report pricing and scanning discrepancies to the appropriate manager.
  • Process customer transactions quickly, accurately, and efficiently.
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
  • Communicate new and on-going special programs and promotions to customers.
  • Handle funds, coupons, tenders, etc. according to company policy.
  • Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
  • Label, stock and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Stay current with present, future, seasonal and special ads.
  • Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
  • Observe scheduled shift operating hours.
  • Answer all store telephone calls promptly and professionally according to department training.
  • Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
  • Adhere to all food safety regulations and guidelines on product returns.
  • Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
  • Notify management of customer or employee accidents.
  • Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
  • Comply with all state, county and local weights and measures laws and labeling requirements.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

What Smith's Food and Drug employees say

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