ZipRecruiter

Log In

1

Customer Returns Associate Jobs in Pennsylvania (NOW HIRING)

Producers Supply Company

Warehouse Associate

Williamsport, PA · On-site

$14.50 - $17.25/hr

OVERVIEW The warehouse associate will work around all forms of picking, packing and shipping ... Manage Return to Vendor (RTV) process, customer returns (RGA) and repairs (CRA) * Assist with ...

New

Clark Associates

Front End Associate

Lancaster, PA · On-site

$15.50 - $18.75/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Factory Motor Parts

Warehouse Associate

Pittsburgh, PA

$15.50 - $18.50/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Clark Associates

Front End Associate

Wyomissing, PA · On-site

$15.50 - $18.50/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

next page

Showing results 1-20

All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Pennsylvania

Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Customer Returns Associate jobs in Pennsylvania?

For Customer Returns Associate jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Customer Returns Associate jobs in Pennsylvania look for?

The top searched job categories for Customer Returns Associate jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Customer Returns Associate jobs?

Cities in Pennsylvania with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Returns Desk Associate

San Francisco Art Institute

Philadelphia, PA • On-site

$17.05 - $21.32/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

What This Position is All About
Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.
Who You Are:
  • You have strong interpersonal skills, and are customer service orientated
  • Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required
  • Must have knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology
  • Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision

You Also Have:
  • Ability to work a flexible schedule as per business needs & adheres to dependability standards
  • Demonstrates attention to detail and keeps personal work space organized
  • Ability to influence team to follow store policies & procedures to help in decision-making

As The Returns Associate, You Will:
  • Daily functions including but not limited to following:
    • Opening/ Closing of digital return register
    • Maintain a neat and organized environment
    • Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
    • Ensure product is secured to standard
    • Maintain integrity of product, by ensuring all .com returns are separated, organized and secure.
    • Resolve customer issues both internal and external
    • May also support other related Specialized Operations functions such as but no limited to: Cash Reconciliation, Gift Card Events, Jewelry Operations etc
  • Collaboration between multi-work streams such as:
    • Ensure when return is completed that the return printout is attached to each item
    • Communicate with Merchandise Operations Team, Asset Protection team & Assistant General Manager of Operations
  • Communication:
    • Follow up on necessary reporting, and escalates potential issues for resolution
    • Liaison between clients and store
  • Ad hoc responsibilities as needed

Your Life and Career at SFA:
  • Be a part of a team of disruptors focused on stores and redefining the luxury experience.
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time Associates (including medical, vision and dental)
  • An amazing Associate discount

Salary and Other Compensation:
The starting hourly rate for this position is between [$17.05-21.32 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Apply