ZipRecruiter

Log In

1

Customer Retention Manager Jobs in Kitchener, ON

Varicent

Senior Customer Success Manager

Hamilton, ON · On-site

Demonstrated success driving customer adoption, retention, value realization, or business outcomes ... Strong project coordination, stakeholder management, and problem-solving skills across complex ...

Varicent

Senior Customer Success Manager

Burlington, ON · On-site

Demonstrated success driving customer adoption, retention, value realization, or business outcomes ... Strong project coordination, stakeholder management, and problem-solving skills across complex ...

Varicent

Senior Customer Success Manager

Cambridge, ON · On-site

Demonstrated success driving customer adoption, retention, value realization, or business outcomes ... Strong project coordination, stakeholder management, and problem-solving skills across complex ...

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

You will be responsible for managing customer relationships, driving product adoption, and cultivating long-term partnerships that lead to customer retention and growth. You will be the voice of the ...

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success ... Serve as the leader responsible for customer satisfaction and retention within the Key segment.

BinSentry

Director of Customer Success

Kitchener, ON · On-site

When it comes to the future of agricultural supply chain management, BinSentry is leading the way ... Net revenue retention 4. Cross-Functional Leadership * Partner closely with: * Sales ensure smooth ...

BinSentry

Director of Customer Success

Kitchener, ON · On-site

CA$140K - CA$150K/yr

When it comes to the future of agricultural supply chain management, BinSentry is leading the way ... Net revenue retention 4. Cross-Functional Leadership * Partner closely with: * Sales → ensure ...

UpAuto

Regional General Manager

Stratford, ON · On-site

Implement customer feedback mechanisms and use insights to improve service delivery and customer retention rates Personnel Management: * Lead the recruitment, hiring, training, and development of ...

next page

Showing results 1-20

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Kitchener, ON

Customer Retention Manager information

See Kitchener, ON salary details

$28K

$51.4K

$79.3K

How much do customer retention manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer retention manager in Kitchener, ON is $51,402.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,919.00 and $58,778.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Kitchener, ON?

The most popular types of Customer Retention jobs in Kitchener, ON are:

What are popular job titles related to Customer Retention Manager jobs in Kitchener, ON?

For Customer Retention Manager jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Kitchener, ON look for?

The top searched job categories for Customer Retention Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Customer Retention Manager jobs?

Cities near Kitchener, ON with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $51,402 per year, or $24.7 per hour.

Senior Customer Success Manager

Varicent

Hamilton, ON • On-site

Full-time

Posted 12 days ago

Job description

At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:
  • Innovate with Purpose: Build impactful solutions for customers worldwide.
  • Join Excellence: Work in a diverse, collaborative, and innovative team.
  • Shape the Future: Lead in redefining revenue optimization.
  • Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

Summary of the Role and Team 

As a Senior Customer Success Manager, Strategic Accounts, you will join Varicent's Strategic Customer Success team and manage a portfolio of our most strategic customers within the Platinum Advantage Program.

Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes through the successful adoption of Varicent solutions. 

This team supports a select portfolio of high-value enterprise customers, allowing Customer Success Managers to take a strategic, consultative approach focused on value realization, customer growth, retention, and long-term partnership development. 

What You Will Be Doing 

  • Own a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle 
  • Lead success planning initiatives that align customer business goals, stakeholders, risks, milestones, and measurable outcomes 
  • Build and maintain relationships with executive stakeholders, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) 
  • Drive product adoption and value realization by developing and executing customer-specific success and adoption plans 
  • Identify and support expansion opportunities that align with customer priorities and business objectives 
  • Partner with Sales, Professional Services, Support, Partner teams, and other internal stakeholders to support customer success initiatives 
  • Lead executive business reviews, strategic planning discussions, and customer outcome-focused engagements 
  • Maintain accurate customer health, engagement, business value, and account planning information within Customer Success platforms and CRM systems 

What You Bring 

  • Experience managing enterprise or strategic customer relationships within a SaaS, technology, or business applications environment 
  • Experience leading executive stakeholder conversations and building relationships across multiple levels of customer organizations 
  • Demonstrated success driving customer adoption, retention, value realization, or business outcomes 
  • Experience identifying account growth, expansion, renewal, or customer development opportunities 
  • Ability to connect customer business objectives to technology solutions and measurable business impact 
  • Strong project coordination, stakeholder management, and problem-solving skills across complex initiatives 
  • Experience collaborating across cross-functional teams to achieve customer outcomes 
  • Bachelor's degree in Business, Information Technology, Finance, or equivalent experience 

Success Outcomes 

First 90 Days 

  • Build an understanding of Varicent's solutions, Customer Success methodology, strategic customer portfolio, and Platinum Advantage Program 
  • Establish relationships with assigned customers and key internal stakeholders 
  • Review customer success plans, business priorities, renewal timelines, and growth opportunities across assigned accounts 
  • Begin leading customer engagements focused on business goals, adoption, and value realization 

Within 6 Months 

  • Independently manage strategic customer relationships across the assigned portfolio 
  • Ensure customers have documented success plans aligned to measurable business outcomes and executive priorities 
  • Demonstrate progress in adoption, customer engagement, value realization, and retention activities 
  • Partner effectively with Sales and Renewal teams to identify expansion opportunities and support renewal readiness 
  • Establish trusted relationships with executive stakeholders across assigned accounts 

Within 12 Months 

  • Serve as a strategic advisor to customer executives and key stakeholders across the portfolio 
  • Demonstrate measurable impact on customer retention, adoption, expansion, and business outcome achievement