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Customer Retention Associate Jobs in Florida (NOW HIRING)

Arona Home Essentials

Customer Retention Manager

Hialeah, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Arona Home Essentials

Customer Retention Manager

Hialeah, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Bernau Capital Partners

Customer Retention Manager

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Bernau Capital Partners

Customer Retention Manager

Hialeah, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Arona Home Essentials

Customer Retention Manager

Hialeah, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Arona Home Essentials

Customer Retention Manager

Hialeah, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Arona Home Essentials

Customer Retention Manager

Miami, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Arona Home Essentials

Customer Retention Manager

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Arona Home Essentials

Customer Retention Manager

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Arona Home Essentials

Customer Retention Manager

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Arona Home Essentials

Customer Retention Manager

Miami, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

Arona Home Essentials

Customer Retention Manager

Hialeah, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help support the overall needs of the store by assisting other associates and acting as key holder ... Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical ...

CardWorks

Associate, Customer Support

Orlando, FL · On-site

$16.25 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The associate follows established policies, procedures, and compliance requirements while ... retention, and the overall effectiveness of the Customer Support team. Essential Functions:

New

TBC

Director, CRM, PLCC, & Customer Care

Palm Beach Gardens, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

People-Focused - We put people first - our Associates, customers, franchisees, and partners - and ... Customer Engagement & Retention * Develop strategies that increase customer retention, repeat ...

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Showing results 21-40

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Customer Retention Associate information

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Florida?

The most popular types of Customer Retention jobs in Florida are:

What cities in Florida are hiring for Customer Retention Associate jobs?

Cities in Florida with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Customer Retention Manager

Arona Home Essentials

Hialeah, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description


Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.  We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico.  We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

  • Paid time off including vacation days, personal days and holidays
  • Unlimited Bonus & Commission opportunities paid monthly
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match
  • Ongoing training and development

 Responsibilities:

  • Immediate contact of all customers who have not renewed their lease agreement(s)
  • Maintain updated accurate customer information
  • Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
  • Monitor customer payment history and habits and make recommendations to support the customer to ownership
  • Collect money and obtain customer signatures on lease agreements
  • Other tasks as assigned by management
  • Strong leadership skills
  • Good communication and interpersonal skills
  • Professional appearance
  • History of results
  • Aptitude to learn proper collection procedures
  • Effective organization skills
  • Must be 18 years of age or older
  • Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
  • Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy.  Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation. 

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer. 

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