Customer Reliability Engineer Jobs in Toronto, ON

SRE is part of a global organization that leverages the latest technology to communicate with our colleagues across the globe. We organize ourselves into distributed teams -- SRE teams are anchored to iManage offices across the globe. Tuesdays and Fridays are dedicated to in-office collaboration, rapid innovation, and developing a sense of belonging at iManage. Mondays and Fridays are reserved for (remote-friendly) focus time to get things done. Have the best of both work styles in a workplace that is intentional about belonging, collaboration, and accomplishment.

Being a Site Reliability Engineer at iManage Means…
You are an engineer, a builder, and a systems thinker. You’ll create middleware and platform guardrails that empower developers to innovate quickly and reliably. You combine technical depth with empathy to eliminate customer pain, especially when working with enthusiastic teams stewarding the world’s most privileged data.
You uplift those around you, act as a subject matter expert, and drive change. You chase contributing factors over root causes, value code over documentation, and documentation over process. You’ll engage in architectural discussions, reduce toil, and deliver scalable, resilient platforms that support our customers and organization.
As an SRE, you’ll help scale our cloud platform, collaborate across teams to promote standardization and resiliency, and participate in on-call rotations. You’ll be a key voice in observability, change management, and service scalability.
iManage is experiencing explosive growth in its flagship cloud product. We’re seeking software and systems engineers specializing in reliability and platform services to join our transformative cloud journey. This requires rethinking technical decisions with a beginner’s mindset and a focus on resilience and sustainability. If you write code, think in systems, embrace complexity and automation, and are passionate about service resilience and scalability — we want to talk to you.
iM Responsible For…

• Eliminating TOIL through automation and software development.
• Partnering cross-functionally with application teams and internal stakeholders.
• Creating a modern, cloud-native platform that is resilient, cost-effective, and secure by default.
• Scaling cloud infrastructure to support our Kubernetes-based ecosystem.
• Maintaining the freshness and utility of platform services.
• Improving the security posture of our products.
• Designing automation, orchestration, observability, and disaster readiness into our products.
• Participating in production support and on-call rotations.
• Leading incident management and post-incident retrospectives.

iM Qualified Because I Have…

• Experience writing design documents, postmortems, and refactoring application code.
• Built automation to reduce operational burden or developed internal SaaS tools.
• Ability to advocate for SRE principles (e.g., SLOs vs SLAs) and introduce them effectively.
• Experience in public cloud or hosted datacenter environments (Azure and AKS preferred).
• A passion for collaborative teamwork.

Bonus Points If I Have...

• Hands-on experience with Linux server stacks (Ubuntu/Debian preferred).
• Knowledge of cloud provisioning platforms (Terraform preferred).
• Exposure to configuration management tools (Chef preferred).
• Experience with containerization/clustering technologies (Docker preferred).
• Familiarity with observability and alerting tools (Prometheus/Grafana or ELK/EFK).
• Practical experience with CI/CD pipelines and rollout strategies.
• A bachelor’s degree (or equivalent experience) in Computer Engineering or related field.
• Proficiency in one or more programming languages (e.g., Java, Python, Golang).
• Familiarity with scripting languages (e.g., PowerShell, Bash, Python, Ruby).

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 

iM Getting To… 

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!  
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.  
• Own my career path with our internal development framework. Ask us more about this!  
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.  
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.  
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.  
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.  

iManage Is Supporting Me By...  

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.  
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.  
• Rewarding me with an annual performance-based bonus.  
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a Registered Retirement Savings Plan with a company match up to 5%.   
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.   
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.  
• Having multiple company wellness days each year to prioritize mental health and well-being.   
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.   

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review. 

About iManage… 

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.  

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.  

Whoever you are, whatever you do, however you work. Make it mean something at iManage. 

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Learn more at: www.imanage.com  

Please see our recruitment privacy statement for more information on how we handle your personal data.

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