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Customer Reliability Engineer Jobs in Oakley, ID

With a customer-first mindset, we make doing business with McCain easy. About the role . The ... Effectively partners with mechanics, project engineers and managers in determining and carrying out ...

Industrial Electrical Estimator

Burley, ID · On-site

$90K - $115K/yr

From substations to transmission and distribution systems, we bring reliable, custom-engineered ... Support our sales team during the bidding process and participate in customer calls as needed

With a customer-first mindset, we make doing business with McCain easy. About the role. The ... You will be part of the Maintenance and Engineering team supporting plant operations in Burley ...

Customer Reliability Engineer information

See Oakley, ID salary details

$56K

$108.3K

$129.5K

How much do customer reliability engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer reliability engineer in Oakley, ID is $108,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,100.00 and $118,500.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
Infographic showing various Customer Reliability Engineer job openings in Oakley, ID as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $108,329 per year, or $52.1 per hour.

Reliability & Talent Development Manager

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Burley, ID

$81K - $108K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago


Job description

Position Title: Reliability & Talent Development Manager

Position Type: Regular - Full-Time

Grade:Grade 05

Requisition ID:42753

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About the role.

The Reliability & Talent Development Manager, Burley is responsible for overall leadership of reliability and individual skills development programs. This includes the overall development of the maintenance team in regards to basic fundamentals of safety, mechanical, electrical, pneumatics, and specific machine maintenance training. Leads the Autonomous Maintenance function within MDI. The Talent Development Supervisor will report to this position, along with the maintenance planners, condition based maintenance team, motor rebuild, and cutter rebuild mechanics. The Reliability & Talent Development Manager works independently or as team member to assess, design, train and implement preventive maintenance (PM), Predictive Maintenance (PdM) and reliability continuous improvement programs.

What you'll be doing.

  • Effectively partners with mechanics, project engineers and managers in determining and carrying out the best maintenance practices for equipment reliability and total cost of ownership
  • Maintenance Planning and Scheduling for CRR, B1, B2, B3, B&R, Facilities. and Palletizing
  • Condition Based Maintenance Programs (Development of Condition Inspection and Reliability Programs) (Lubrication, Vibration, Ultrasound, Infrared, etc.)
  • Drives Talent Acquisition & Talent Development
  • Manages RFCA Process, Bad Actors, & Reliability Projects
  • Reliability Capital Project Support
  • Maintain effective relationships with peers, direct staff, and hourly personnel
  • Take timely and effective actions to control unfavorable expenditure trends
  • Identify and exploit opportunities to improve MTTR and MTBF, monitor downtime, department KPI's, and trends
  • Follow the McCain safety, loss prevention and environmental programs by holding themselves and all team members accountable to its tenets
  • Maintain environmental compliance by ensuring all equipment is adequately maintained and operating to design specifications
  • Develop housekeeping practices to obtain world-class standards
  • Communicate to inform, engage and inspire. Emphasizes communications as a tool to build collaboration and ensure organizational alignment

What you'll need to be successful.

  • Education: Associates, Bachelor's Degree, and/or proven experience in a related field is desirable.
  • Experience: Five to ten years' experience in a maintenance supervisory role, preferably in a food-processing environment is essential.
  • Must possess a general working knowledge of all factory operations including raw product systems, processing, packaging, palletizing, freezing, steam generation, instrumentation, etc.
  • Administrative and computer skills would be very beneficial in this position.

About McCain.

Click Hereto learn more about McCain and how we provide you with opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

The McCain experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.

Compensation Package:$81,600.00 - $108,900.00 . USD annually + Bonus eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain, we're on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programsinclude vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we're here to provide you with the necessary resourcesto support you in being your best self at work - and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), pleaselet us know and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policyand Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information isbeing handled here.

Job Family:Engineering & Technical
Location(s): US - United States of America : Idaho : Burley

Company:McCain Foods USA, Inc.

Employment Type: OTHER