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Customer Reliability Engineer Jobs in Florence, KY

Trew LLC

Maintenance Engineer

West Chester, OH · On-site

Manage equipment upgrades, retrofits, and reliability improvement projects. * Support capital ... At TREW we know that our customers buy solutions and technology built by people. With over 500 team ...

TREW LLC

Maintenance Engineer

West Chester, OH

Manage equipment upgrades, retrofits, and reliability improvement projects. * Support capital ... At TREW we know that our customers buy solutions and technology built by people. With over 500 team ...

ADM

Site Engineer Manager - Erlanger, KY

Erlanger, KY

$92K - $173K/yr

Collaborate with the Operations team to provide process engineering support as needed to develop and sustain quality products for our customers.Work closely with internal and external subject matter ...

JLL

Chief Engineer

Cincinnati, OH

Reliability and Performance Optimization: Implement and manage comprehensive reliability-based ... Deliver exceptional internal and external customer service through effective verbal and written ...

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Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Florence, KY

Customer Reliability Engineer information

See Florence, KY salary details

$60.5K

$117.1K

$139.9K

How much do customer reliability engineer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer reliability engineer in Florence, KY is $117,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,700.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What cities near Florence, KY are hiring for Customer Reliability Engineer jobs?

Cities near Florence, KY with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Florence, KY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $117,084 per year, or $56.3 per hour.

LifeMade - Manager, Reliability Automation

jadex

Erlanger, KY • On-site

Full-time

Re-posted 12 days ago

Job description

Position Summary

Leads plant maintenance, equipment reliability, automation, and controls across a 24/7 injection molding operation. Responsible for maximizing machine uptime and overall equipment effectiveness (OEE), reducing maintenance cost, and advancing the facility from a reactive maintenance model to a proactive and predictive one. Directs maintenance and controls technicians, manages outside vendors and service partners, and drives automation that improves equipment capability, extend asset life, and support the production needs of the facility.

Primary Functions
  • Lead all preventive, predictive, and corrective maintenance activities to maximize machine uptime and overall equipment effectiveness (OEE).
  • Develop and implement machine reliability strategies that reduce downtime and extend asset life across the press fleet, automation, and plant auxiliaries.
  • Manage maintenance technicians, controls technicians, and outside contractors through thorough job analysis, proper job assignments, training and development, and effective personnel management.
  • Oversee automation and controls systems, including PLCs, HMIs, servo and robotics, vision systems, and end-of-line automation.
  • Develop, implement, and continually improve the preventive and predictive maintenance program for all equipment, advancing the facility toward a proactive maintenance model.
  • Analyze downtime data and lead root-cause corrective action using a systematic, data-driven approach.
  • Build predictive maintenance capability using condition monitoring, vibration analysis, and thermography.
  • Manage maintenance budgets, spare parts inventory, and capital improvement projects.
  • Maintain plant auxiliaries in partnership with outside vendors to improve system capability and reliability, and develop cost-effective plans that extend system life.
  • Evaluate facility equipment needs and make recommendations for improvement in new and existing technology, including equipment purchases, ensuring timely ordering and installation ahead of customer requirements.
  • Develop training and development recommendations for self and direct reports to keep all personnel current with the latest technologies.
  • Ensure compliance with OSHA, safety, environmental, quality, and ISO requirements, and manage in a proactive, professional manner consistent with all company policies and directives.
  • Proactively support continuous improvement and lean manufacturing initiatives.
  • Performs such individual assignments as management may direct. Other duties as assigned.
Key Qualifications
  • Bachelor’s degree in Engineering, Engineering Technology, Industrial Maintenance, or related field preferred.
  • 7+ years of manufacturing maintenance experience with Injection Molding.
  • 3+ years of leadership experience managing maintenance teams.
  • Strong knowledge of PLC control and programming, HMIs, VFDs, servo systems, robotics, and industrial networking.
  • Experience with reliability-centered maintenance (RCM), total productive maintenance (TPM), and predictive maintenance programs.
  • Proven success reducing downtime and improving equipment reliability.
Preferred Experience
  • Injection molding, packaging, food processing, or high-speed manufacturing environments.
  • Multi-platform press fleets (Netstal, Arburg, Sumitomo) and integrated automation.
  • CMMS systems
  • Six Sigma, Lean Manufacturing, or reliability certifications such as CMRP or CRL.
 Physical Requirements

  The conditions herein are representative of those that must be met by an employee to       successfully  perform the essential functions of this job.

    • Must be able to lift/carry up to 50lbs
    • Must be able to push/pull up to 40lbs
    • Must be able to stand and carry consistently.
    • Ability to wear required PPE including hearing protection, safety glasses, and safety toed shoes
    • Must be able to work near/with machinery and hand tools
    • Must have adequate abilities to hear, see and speak.
    • Moderate exposure to cold, heat, & noise

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