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Customer Relationship Manager Jobs in Nevada (NOW HIRING)

SlateRx

Sales Operations & CRM Manager

Las Vegas, NV · On-site +1

$85K - $105K/yr

... Manager your key responsibilities will include: Operational & Administrative Responsibilities (CRM Administration & Support): * CRM System Ownership: Administer and maintain Monday.com as core CRM ...

SlateRx

Sales Operations & CRM Manager

Las Vegas, NV · Hybrid

... Manager your key responsibilities will include: Operational & Administrative Responsibilities (CRM Administration & Support): * CRM System Ownership: Administer and maintain Monday.com as core CRM ...

Pahrump Valley Auto Plaza

BDC CRM Manager

Pahrump, NV · On-site

Maintain a professional appearance Job Requirements: * CRM management * High school diploma or ... general education degree (GED) * Sufficient reading skills to read, analyze, and interpret general ...

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Customer Relationship Manager information

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$12

$27

$51

How much do customer relationship manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer relationship manager in Nevada is $27.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $31.83 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What job categories do people searching Customer Relationship Manager jobs in Nevada look for?

The top searched job categories for Customer Relationship Manager jobs in Nevada are:

What cities in Nevada are hiring for Customer Relationship Manager jobs?

Cities in Nevada with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Nevada as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $56,667 per year, or $27.2 per hour.

Manager iGaming CRM Lifecycle Execution

Caesars Entertainment

Las Vegas, NV • On-site

$58K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

108th of 164 rated casinos

Job description


The Manager, of iGaming CRM Lifecycle Execution will set, manage and implement our player retention strategies and processes from planning and costing, to building campaigns coupled with CRM execution and revenue management leadership. They will work closely with promotion strategy team to segment databases, creating a truly personalized communication strategy across all channels for all lifecycle campaigns.
DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):
  • CRM Lifecycle Execution Coordinators or Specialists

Responsibilities
  • Design, implement, maintain all player lifecycles across all of Caesars iGaming brands.
  • Owner of lifecycle performance & reporting.
  • Responsible for ongoing A/B testing within lifecycles and improving performance at each customer touch point.
  • Responsible to ensure all data used for lifecycle campaigns within CRM platform is accurate and up to date.
  • Responsible for lifecycle campaign deployments.
  • Leverage all CRM systems and channels to take CRM for lifecycles to the next level - identifying opportunities for revenue growth and problem areas for resolution.
  • Work to key KPI's which will help us deliver the business planned revenue budgets (player conversion, LTV's, ARPU) for lifecycles.
  • Establish and prioritize short, medium, & long-term projects that align with the business broader vision, expansion goals, & revenue targets for lifecycles.
  • Identify key opportunities to enhance the player experience and improve retention rates and profitability for lifecycles including cross sell opportunities.
  • Develop strategy to cross sell players between our various brands and platforms based on lifecycle stages.
  • Work with CZRs property loyalty marketing team in regarding to leverage property assets for player retention purposes (rooms, events and meal comps) for lifecycle campaigns.
  • Regular and comprehensive competitive analysis reporting and recommendations for lifecycle campaigns.
  • Ensure all lifecycle communications meet advertising, regulatory and legislative standards.
  • Work closely with the Product team (Casino) to define new product enhancement that will result in higher retention and deposit conversion rates for lifecycles.
  • Keep up to date with current CRM trends, best practices and items of interest and share these with the rest of the management team.
  • Ensure the achievement and reporting of KPIs for lifecycles as established by the Business.
  • Responsible for building and leading player segmentation strategies for lifecycles.
  • Working closely with Creative Studio to deliver exciting on brand content (both visual and copy) for lifecycles.
  • Work closely with Player Acquisition team to ensure that we are maximizing the ROI of newly acquired customers for lifecycles.
  • Influence business roadmap decisions with regards to player retention for lifecycles.

Qualifications
  • End-to-end CRM management and/or product management background.
  • Possess 5 or more years of experience in a CRM/Player retention management role.
  • Previous player retention budget management (P&L, bonus spend management, promotions management, KPI management & reporting).
  • Demonstrate hands-on approach to problem solving.
  • Previous team management of employees in a CRM function.
  • Previous experience using Optimove (native channels and key features such as priorities, exclusions, and the Stream Builder preferred).
  • Establish and maintain effective relationships and partnerships with key stakeholders demonstrating a holistic business view.
  • Demonstrate excellent organizational skills.
  • Display strong interpersonal, communication, facilitation and presentation skills.
  • Possess a university degree or proven equivalent experience.
  • Possess previous professional experience in online sports betting, casino, or gambling.
  • Working knowledge of digital marketing best practices including funnel optimization, UX.

ADDITIONAL REQUIREMENTS
  • Must be able to sit for extended periods of time
  • Must be able to type and talk on the phone for extended periods of time
  • Regular attendance in the office

The salary range for this position is $58,855.00 - $75,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Personal Time Off and paid company holidays.
About Us
At Caesars Digital, We Don't Just Play the Game - We Set the Standard.
As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire?
Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

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