Customer Relationship Management Operations Jobs in Rochester, MN

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. 

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. This role focuses on understanding client needs, providing guidance, and connecting clients to the full range of Old National’s products and services to support their financial goals.

The Relationship Banker creates a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution. This role contributes to the success of the banking center by driving relationship growth, supporting team goals, and delivering consistent sales and service execution.

Relationship Bankers are active in their communities, building new relationships, deepening existing ones, and enhancing the bank’s reputation.

Positions may be based in a single banking center or support multiple locations within a market.

Salary Range

The salary range for this position is $17.00/hr. - $29.75/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

Client Relationship Growth

• Build and grow client relationships by understanding needs and providing personalized financial solutions.
• Proactively engage clients through outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce additional products and services to meet client goals.
• Partner with internal specialists to connect clients to broader capabilities when appropriate.
• Deliver a high-quality, consistent client experience across all interactions. 

Sales & Performance

• Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
• Consistently execute a consultative sales approach, focusing on advice and long-term relationship value.
• Contribute to overall banking center performance through individual production and team collaboration. 

Operational Excellence & Risk Awareness

• Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
• Follow established procedures to protect clients and the bank, including fraud prevention and risk awareness practices.
• Maintain strong attention to detail in all client interactions and operational activities. 

Team & Community Engagement

• Collaborate with team members to share best practices and support overall performance.
• Participate in community activities and outreach efforts to build relationships and generate new business.
• Continuously develop skills and knowledge to improve performance and client outcomes. 

Key Competencies for Position

Client Focus: Builds strong relationships by understanding client needs and delivering relevant solutions.

Sales & Results Orientation: Takes initiative to achieve goals through proactive outreach and effective client conversations.

Communication & Collaboration: Communicates clearly and builds positive relationships with clients and team members.

Execution & Accountability: Delivers accurate, timely work and follows through on commitments.

Key Measures of Success/Key Deliverables

• Achieves individual performance goals, including account growth, lending, referrals, and digital adoption.
• Builds and retains strong client relationships, contributing to overall banking center growth.
• Delivers consistent, high-quality client experience and service outcomes.
• Maintains accuracy and compliance in all operational and transaction activities. 

Position Levels

There are two levels of Relationship Banker, progressing from foundational client service and sales skills to advanced relationship management.  All levels execute transactions and servicing activities accurately and in compliance with policies and have defined performance goals, including account acquisition, referrals, and client engagement activities. All are expected to collaborate across banking centers as needed, even if they are assigned to a single center. 

Relationship Bankers are expected to progress from Relationship Banker to Relationship Banker II within approximately 12 months through completion of training, demonstrated capability, and sustained performance.

Advancement is based on demonstrated capability, including sales effectiveness, client relationship management, operational execution, and completion of required learning paths and licensing. Positions may be based in a single banking center or support multiple locations within a market.

Relationship Banker

The Relationship Banker builds foundational skills in client engagement, sales, and banking operations. This role focuses on learning how to understand client needs, deliver solutions, and execute sales and service activities with accuracy and consistency.

Relationship Bankers are expected to complete onboarding and learning requirements and demonstrate readiness to progress to Relationship Banker II within approximately 12 months.

Distinct Expectations

• Learns and applies a consultative approach to client conversations
• Builds foundational knowledge of products, services, and systems
• Achieves defined performance goals while developing capabilities
• Completes required training and licensing milestones within established timeframes 

Relationship Banker II

The Relationship Banker II is a fully proficient role, demonstrating strong consultative sales skills, consistent performance, and the ability to independently manage client relationships and deliver results.

Bankers at this level have successfully completed the Relationship Banker learning path or bring equivalent experience and consistently meet or exceed performance expectations.

Distinct Expectations

• Independently build and deepen client relationships through needs-based conversations and proactive outreach
• Consistently meet or exceed performance goals across accounts, lending, referrals, and digital adoption
• Execute the full sales process with confidence, including cross-selling and partner referrals
• Demonstrate strong operational accuracy and adherence to policies and procedures 

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Experience in banking, retail, sales, or a client-facing environment
• Demonstrated ability to build relationships and deliver strong client service
• Strong communication and interpersonal skills
• Bilingual proficiency in Spanish preferred but not required.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry
• Role-specific experience required:
  • Relationship Banker: 1+ years in retail, sales, service, or client-facing experience (banking experience a plus, not required)
  • Relationship Banker II: 1+ years of banking experience with working knowledge of financial products and demonstrated consultative sales and lending capability

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.  Join our team!