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Customer Relationship Management Operations Jobs in Michigan

Ford Motor Company

Senior Data Engineer, CRM

Detroit, MI · On-site

$104K - $142K/yr

... scale CRM or cloud platforms. * 5+ years of proven expertise in Data Modeling and maintaining ... , Quality & Technical Excellence * CI/CD Management: Work with the DevSecOps team to oversee the ...

Becton, Dickinson and Company

The role leads end-to-end lead-to-quote process optimization with CRM as the key enablers and serves as the primary liaison between business and business-unit process owners and the CRM product model.

Accendra

Customer Relationship Liaison

Ann Arbor, MI

$23 - $25/hr

Manages all follow-up functions with the account, post set-up. * Oversees all transactions coming ... relationships with internal and external customers. Learn and comply with all Department of ...

Accendra

Customer Relationship Liaison

Ypsilanti, MI

$23 - $25/hr

Manages all follow-up functions with the account, post set-up. * Oversees all transactions coming ... relationships with internal and external customers. Learn and comply with all Department of ...

LSPedia Inc

RevOps Analyst

Farmington, MI · On-site

Working closely with the VP of Sales Operations, this role is responsible for CRM data quality, workflow execution, reporting support, user administration, and process automation. The ideal candidate ...

Becton, Dickinson and Company

$104K - $105K/yr

Since CRM Technology owns the strategy and secures the investment to fund it, this role is the ... operations, or technology-focused roles within large, global organizations. * Proven experience ...

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Customer Relationship Management Operations information

Is customer relationship management operations a good career?

Customer Relationship Management (CRM) operations is a viable career that involves managing customer data, improving client interactions, and supporting sales and marketing efforts. It often requires skills in data analysis, communication, and familiarity with CRM software like Salesforce or HubSpot. The field offers opportunities for advancement and can be part of roles in various industries, with a typical schedule and certification options available.

What are the most commonly searched types of Customer Relationship Management Operations jobs in Michigan?

The most popular types of Customer Relationship Management Operations jobs in Michigan are:

Customer Relationship Management Operations jobs near you

Senior Data Engineer, CRM

Ford Motor Company

Detroit, MI • On-site

$104K - $142K/yr

Full-time

Medical, Dental, Life, PTO

Re-posted 26 days ago

Job description

As a Senior Data Engineer, you will be a key individual contributor responsible for building, maintaining, and governing the data architecture that powers Ford Pro's commercial ecosystem. You will translate architectural blueprints into scalable data solutions while serving as the primary steward of our data integrity. This role requires a hands-on engineer who excels at data modeling, ETL/ELT development, and the proactive management of data flows between Salesforce, MuleSoft, and our cloud environments.

You'll have...

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience).
  • 5+ years of experience in data engineering, with a focus on enterprise-scale CRM or cloud platforms.
  • 5+ years of proven expertise in Data Modeling and maintaining complex Entity Relationship Diagrams (ERDs).
  • 3+ years strong proficiency in SQL (GCP/BigQuery) and at least one programming language (Python, Java, or Apex).
  • 3+ years experience with data visualization and observability.
  • Hands-on experience with Salesforce data structures (Objects, SOQL, SOSL) and Salesforce Data Cloud.
  • Experience building and monitoring RESTful API integrations and web services.
  • Experience with CI/CD pipelines and version control systems (GitHub, Copado, or similar).

Even better, you may have...

  • Experience with MuleSoft Anypoint Platform for data orchestration and API management.
  • Salesforce certifications (e.g., Salesforce Data Cloud Consultant, Platform Developer I).
  • Google Cloud Professional Data Engineer certification.
  • Experience navigating data governance and compliance within a large, global enterprise.
  • Strong analytical skills with the ability to translate complex business requirements into technical data specifications.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
 
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: Benefit Summary
 
 
This role is on-site in Dearborn, MI, you will be required to be in office 4x week.
 
*Visa Sponsorship is NOT provided for this specific role*
*Relocation assistance is NOT provided for this specific role*
 
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
 
#LI-OnSite
#LI-DS2 

Data Modeling & Ecosystem Stewardship

  • Manage the Data Model: Act as the primary maintainer of the Data Model Entity Relationship Diagram (ERD), ensuring it accurately reflects the evolving state of Salesforce and integrated systems.
  • Field Governance: Review and validate new data field requests to ensure alignment with existing structures, preventing redundancy and maintaining schema health.
  • Data Flow Mapping: Track and document end-to-end data flows across the ecosystem (Salesforce, MuleSoft, GCP) to provide a clear "source of truth" for data lineage.
  • Data Definitions: Ensure a deep understanding of data assets by creating and maintaining comprehensive data dictionaries and metadata documentation.
  • Alignment: Partner with the Principal Architect to ensure all data elements comply with Ford Pro's Common Engineering Policies (CEP) and global data standards.

Data Pipeline & Integration Engineering

  • Build & Optimize: Design and maintain robust data pipelines to integrate Salesforce CRM with internal and external systems using MuleSoft and GCP.
  • Automated Integration: Implement automated ETL/ELT processes to support Salesforce Data Cloud and other analytics platforms.
  • Performance: Write and optimize complex SQL/SOQL queries and scripts to support high-volume data transformation and validation.

DevOps, Quality & Technical Excellence

  • CI/CD Management: Work with the DevSecOps team to oversee the end-to-end release lifecycle for data products using DevOps tools like Copado and GitHub.
  • Validation & Testing: Conduct rigorous performance and load testing on data workflows to ensure high availability and scalability for fleet operations.
  • Security & Compliance: Implement data masking, encryption, and security protocols in alignment with Ford's global security and privacy standards.
  • Community Leadership: Contribute to the Salesforce Community of Practice (CoP) by sharing reusable engineering patterns and advocating for "clicks-not-code" data solutions where appropriate.
Ford logo

About Ford

Sourced by ZipRecruiter

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

Industry

Civil engineering construction

Company size

51 - 200 Employees

Headquarters location

Doral, FL, US

Year founded

1982

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